ほてる

The best experience. Beautiful hotel, excelente service. The best staff.

Excellent hotel. Beautiful and spacious room. Nice breakfast. Very helpful staff (we loved Smile). Great location. Can’t wait to visit again.

Single room had a roof support beam running through it. Reception didn't fully explain charges. Otherwise fine

Perfect location, restaurant and bar were superb. Parking was easy. Nice experience.

Very well located, nice hotel with vintage features. Close to the lake and many restaurants and shops.

Beautiful and clean boutique hotel in central Geneva.

Adele at the front desk was outstanding.

Great location near old town

Great location. Pleasant and attentive staff.

The hotel is great, location, room , clean The only thing is that the restaurant staff is not so friendly!

The lounge chair in our room was so stained. It really turned us off. First thing you see when you walk into the room as it’s bright yellow and right next to the bed. Everywhere was boarded up in preparation for protests for G7 Staff was lovely

BE CAREFUL!!! We were robbed on tut doorstep of this boutique hotel! My husband was attacked by 2 men who jumped him and stole his Rolex!!!!! Not safe!!!!!! The criminals are watching this nice hotel in Geneva!! Literally at the front door!!! Also weird, our hotel room deadbolt didn’t work either!!! We left the next morning! We didn’t feel safe! Criminals coming into Geneva. Was a nightmare!!!!! Thank God these criminals didn’t have a weapon!! Not my first time hearing this in Geneva. I’ll never go back to Geneva or London. London didn’t feel safe either. Watch your pockets and leave your watches at home!!!!! Not worth the risk!!!!!! Parking sucks too!!!!! You have to walk 2-4 blocks away, park at a parking garage. This hotel has NO SECURITY! Which is why it’s being targeted! Horrible horrible experience!!!!

I was very disappointed with my stay. The shower drain was blocked, causing water to pool in the shower and making it impossible for me to wash my hair properly. The staff seemed aware of the issue, as they sent extra towels for us to clean up the water ourselves, yet the problem was never resolved. What was most frustrating was being charged the full price for the room despite this major inconvenience. I expected at least some form of discount or compensation. Unfortunately, this issue affected my entire trip and significantly impacted my overall experience. I would not stay here again. and cannot recommend it to others.

Room was wonderful - comfortable bed, desk, available sockets to power up gadgets, great bathroom and shower; outstanding breakfast; from the front desk to the breakfast to cleaning the room, all staff were amazing. Great central location. Would highly recommend and would definitely stay there again!

Winderful place to stay.

C

Shops nearby; transportation easy; lake close by

Muy sin chiste el hotel

Friendly staff