The Balinese Staff are very nice and try to help and fulfill my request as I wrote on traveloka. And then when I arrived, the room is not as expected on picture and request, also The water is not stable (The Manager is Not friendly at all. It takes long time for him to wanna talk to me) because he is not there and he seems know I was waiting and not satisfy and he finally talk to me and the staff can give the phone to me and the way he talked is not nice and reasonable at all. I am sorry, this is my first not good review staying at bali hotel ever. Even I have live here for 6 years. The water took 3 mins to get warm. And not running well - up and down. Above all - I don't like the way how the bandung manager talking on phone and answer. Not professional, not helpful, not happy and not polite.