hotel staff were fine, plus the van transfer to airport for free is fabulous. its the room and food that made me rate them 2 out of 5 when we get there, they assisted us fast went upstairs using stairs as the elevator is under maintenance the remote for tv and aircon was not there we have to call reception no instructions on the room how to call them tried 0 no luck we tried 1, still no luck. aircon is not that cold cr is not hotel level small and not maintained flush is not working fine hot shower is not working soap sucks, doesn't do anything tv signal is weak internet is crap, had to use mobile data the food is disappointing. they served me ref-cold adobo you can tell by the coldness of the meat that they just removed it from refrigerator and microwave it for 3 seconds