The rooms and facilities are outdated, except for the pool which is really nice. The staff was not really helpful in helping with our inquiries as we were travelling back and required to do a pcr test upfront. First they said that it was possible at Hat Yai airport, and after asking 3 times if they were sure, they said they were. After asking the second day again because we could not find anything about that online, they said it was not possible and that we would have to do it Bangkok. Also they can be more conscious about the environment. There was no way to indicate the the towels did not need to be replaced every day and when trying to fill our water bottles at the water tank near the reception we were interrupted and informed that it is not for take away and that we should buy a plastic waterbottle at the minimart.