EM
Ediseo M.
6.0
/10
330週間前にレビューしました
The hotel is not easily accessible because the access road towards the hotel has been blocked by the owner (according to them). But that was not much of an issue for us. What was really disappointing is that the hotel did not check their Traveloka account if there are bookings so when we arrived they had booked all their available rooms. They had a spare room which was not for rent at the moment since the television/cable was broken. We were really tired so we had no choice but to accept the room.
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Accommodation's Reply
02 Mar 2020
こんにちは、お客様。スタッフのご要望にお応えできず申し訳ございません。予約担当がその日は休暇中で、代わりの人もおらず、上司のみが忙しくて予約を確認できない状態です。お客様のご予約に関して大変申し訳ございませんでした。当社のミスをお詫び申し上げます。
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