We informed the property that we'll be arriving very late (past midnight) so they could keep the room for us and have it ready by the time we arrive.. We checked in, no bath towels were provided. We asked them if they could give us towels as we'd like to have a shower before sleeping (after that long bus ride and ferry ride), the guy who assisted us in checking in said he doesn't know where the towels are.. so I asked again if he could at least give us face towels.. after a few minutes he came back and gave us two face towels.. the following day, we tried to order food for breakfast and instead of asking what we would like to have for breakfast, they told us to have breakfast at the resort next to them..