テレビはよく消えているし、部屋は広い。

私たちが使っていた部屋のマットレスは壊れていて、真ん中がへこんでいました。

素敵なホテルで、スタッフは親切、部屋は清潔で広々としており、立地も抜群です。唯一の難点は、Wi-Fiが不安定なこと、テレビの映りが時々おかしいこと、そしてメニューの品切れが時々あることと、選択肢が少ないことです。今のところは満足です。

まあまあだ。値段の割には悪くない。

フレンドリーなスタッフ、快適な客室、清潔なプール、朝食付き、市内中心部でリーズナブルな価格

アヴィラ ホテルの規模の割に、ホテルの外でのイベント時には駐車場が満車になることがよくあります

部屋は蚊に覆われ、庭の照明はオフになっており（ハイシーズン中）、チェックインの時間も部屋の清掃を理由に受付担当者から遅れましたが、私が待っていた部屋はまだ埃っぽいままで、エアコンはありませんでした。暑くて庭の照明が消えていました。テレビのリモコンが機能する場合と機能しない場合があります。

Menyenangkan, luas taman dan halaman belakangnya.

Kamar gede banget, sarapan lumayan.

Proses check-in lama, dan agak ruwet, dan agak kurang ramah dan kesan cuek.

Comfortable and affordable. I wish the hotel had designated smoking areas as I’m a non smoker and there were many smokers making it hard to avoid the smell. Breakfast was ok but hot food was cold and a better variety would be good. Staff were amazing and helpful as always.

Pelayanannya tidak ramah, terutama resepsionisnya.

Check-in dan check-out mudah dan cepat, kamar nyaman sprei dan selimut harum, bersih. Handuk pun bersih dan tidak kusam. Sayangnya saya dapat di lantai-lantai yang harus naik tangga dan belum ada lift😂

booked one of the nicest and most expensive hotels in Pangkalan Bun after a 3 day klotok tour of tanjung puting. all I wanted was a comfy bed and a hot shower. bed is good but shower ran out of hot water in about 1 minute. when asking the staff to fix, the offer was to move to a twin room at the same rate or move to an upgraded room (that looked the exact same) and pay an extra 90k IDR. when they couldn't fix the water, I asked for a refund to change hotels and they would not work with me at all because I booked through this app. terrible customer service, the maintenance guys were laughing while in our room working on the shower like it was funny that we were upset and miserable. we stayed because we had no choice and couldn't afford to lose the money and pay for a new place and even excused the hot water shortage as a checkout time issue but when we tried showering again the next morning at 5am, there was still no hot water! and they had previously set the mood by checking us in late after waiting in the lobby for 3 hours very patiently since we arrived early, and when the official check in time came around they told us it would be another 20 mins because our room was still in cleaning process. we later found out they let the people before us stay late and they didn't check out til 1pm. but there were at least 3 empty rooms on the floor we stayed on as well as in other parts of the hotel, the just refused to make amendments to fix their mistakes. waste of money. not worth the price.

Recepsionistnya terlalu meremehkan tamu kalau beli dari Traveloka. Tolong untuk receptionistnya di training lagi.

Kamar hotel sesuai standar namun wifinya sangat lemot perlu ditingkatkan lagi.

Sangat puas dengan pelayanannya.

Hotel yang sangat pas untuk para perokok, di loby lantai 1, loby lantai 2, semuanya bebas merokok. Bahkan di restoran pun ruangannya bebas untuk merokok. Tidak ada ruangan untuk free smoking. Kalau saya membawa anak kecil saya rasa saya tidak akan menginap di hotel ini.

Check-in lambat, pelayanan tidak ramah.

Mantap dan puas, pelayanan menyenangkan.