SJ
Sarah J. V.
5.7
/10
408週間前にレビューしました
I was very disappointed with the room of Citadel Inn. I booked a different room. Yes, they inform me through text message that there was a problem with my room in boutique rooms by citadel inn and gave me an option to go through or refund my money but since they texted me on the exact day of my booking so I had no choice but to choose the room that they will give me. When I got inside the room of Citadel inn, it was so very ugly and old, I understand that it's an old building but the room I booked in the website is really different. So I complained also through text message that the room is ugly, and I didn't like it. The good thing is they offered me another night so I said, I want the following day which is Jan 13 to 14. I felt special because they offered another room reservation. But another disappointing moment is they just texted me about the room they prepared for me was the only time I checked out in the hotel. So basically, they just waited me to check out and go out in that hotel and I wasn't able to use the second night. If they are really willing to give me that another room and night, they should inform me ahead of time not the time that I checked out in the hotel. All in all 0-10 for this.
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