I had an awesome experience at Sheridan Boutique Hotel. Originally, I had it booked for date December 7 but something came up and I had to rebook it to December 16. My booking was non-refundable hence, it cannot be rebooked. I talked to Sheridan Boutique Hotel management, they were too kind to allow me to rebook it with no additional charges. Kudos to agent customer support for their excellent service in helping me out with my concern! Will surely book again!