I thought the room and facility were awesome however there were areas that I really didn’t feel good with their guest services. 1) The front desk staff didn’t focus during my check in and kept dealing with other guests who stepped in. 2) The staff at the lobby did not serve guest in order for taxi (I was second in line but served last without a word). 3) Due to the delay of the shuttle bus we were told to take taxi and send the receipt back to hotel for reimbursement. I did it but no reply at all. I’m in Platinum Elite status but couldn’t use it because my friend booked thru travel agency. I was surprised to experience the services were so much different.