The listing showed that free pick-up from the train station was offered, as it's very far away. The hotel didn't respond to my message with train arrival details and pick-up request -- probably because it was written in English -- but I was able to get a ride with one of the many other vehicles picking up their customers. After some app translations in complaining with reception, they agreed to provide free delivery to the train station after my visit was over, to make up for the mix-up in arriving.