重たい荷物を搬入する際、全く助けてくれませんでした。引っ越しの関係で、たくさんの重い荷物を３階まで運ぶのはとても大変でした。

商店が近く利用しやすい。

My family of four stayed in a two bedroom apartment for a week. We had a great time as the apartment was so comfortable. It seemed to be newly renovated. The kitchen, toilets, shower booth, bedrooms, everything was clean. The living space is spacious so my friends who visited us also had a great impression. The staff were also very kind. We would love to stay here again when we visit London. Thank you!

とても快適で、部屋も広く良かったです。　市内からは遠いですが、ノーザンラインの駅にも近くまた商店街も歩いて数分で、駐車場もあり便利です。　キッチン付きの部屋だったので朝食はついていないですが、新しく大きなキッチンがついていて、普通の部屋だと思ったら２LDKと広く家族で行ったので助かりました。　値段とのバランスからお勧めです。

キッチンや冷蔵庫、洗濯機がついており、近くにスーパーなど買い物にも便利で、3週間とても快適に過ごせました。エレベーターが無かったため、荷物を運ぶのが大変でした。

ロンドン都心から遠い割には料金が高いし、部屋は狭い、床が音鳴りして落ち着かない。床やドア、壁などが清潔そうではないです。部屋の移動を当日の朝言われたため、ロンドン市内観光の予定が狂ってしまい、大変困りました。

スタッフの対応は丁寧で親切、短い時間でしたが快適に過ごすことができました。部屋は広々として清潔でした。wifiの範囲が狭かったのとシャワーが弱かったのが残念でしたが総合的な満足度は高いです。

Good parking, nice room, was comfortable and quiet and had tea and coffee in the room. However check in was meant to be at 12, but room wasn’t ready so I had to wait 45 mins in reception for it to be ready

Great accommodation lovely staff and all round great stay thank you

Enjoyed our stay. Thankyou!

Clean, big well laid out room. Friendly staff, secure and quiet stay.

The hotel was fine. But there was music & people shouting until around 1 o'clock in the morning we get very little sleep

Breakfast extremely poor. Choice and quality was very limited. Egg was rotten and green. Juice was off. Room was clean and comfortable. Staff were not friendly and were unwelcoming. They came across as completely disinterested and we were made to feel unwelcome. Would not return.

Lovely and clean, very helpful staff, would definitely book again if needed

A pleasant short stay in a safe area with convenient parking. Staff were great.

Jackie, the host and owner is deliteful, and the unit she rented to us, was newly renovated with a beautiful view of her garden in the back. We will return.

Very nice apartment with 2 separate bedrooms and a lounge /kitchen, very nice and pleasant. Parking and tube both very easy and shops nearby.

Stayed at Heatherbank for 1 night and we had a great stay. Room facilities were great and we had everything we need. Slept well, quiet rooms and clean with no complaints. The team allowed us to check in early so we could spend the day in London. A 10 minute walk to the tube and 20 minute tube journey got us into central London. They also allowed to us to park our car before check in and after check out. So accommodating and would definitely stay again - thank you for a lovely visit!

Really nice place to stay, quick check-in and pleasant staff

Beautifully clean, helpful staff, great location. Thank you, we will visit again!