Our family book a total of 3 rooms for 7 nights. We can't fathom why the front desk at our check out is so prejudice againts us. Never smiling and always saying harsh words. She also won't let us check out because we used up the tape we borrowed ( which is already not much left to begin with). Well, no worries. there are so many hotels to choose from besides gracery seoul. Thanks to the rude sulky front desk, we will not stay again there.