総合評価とレビュー Novotel Mohammedia

The reviews and photos of this property made us feel it would be an excellent choice, but unfortunately it was a bit disappointing. The bar area is nice, but the rooms are small and while we close this hotel for the sea views, the views are part of a more industrial area and there were birds everywhere. We also thought it was beach front, but the ocean is across the roadway. The room condition was a bit rough, and despite having two people in the room, they continued to give only one towel despite our requests to bring additional towels. They were quick to provide us with any requests. I did love that there was a Carrefour around the corner and lots of restaurants and cafes nearby. It’s not the prettiest area.

Quality and availability of employees Sandrine for breakfast and lunch super nice

Petit déjeuner et restaurant de bonne qualite même si quelques fois le buffet est moins achalandé. Le gros défaut de cet hôtel est l’état des chambres, elles se délabrent, pas ou peu d’entretien. Mobilier vieillissant

Decue de la prestation versus la renommée

Disappointing Stay at Novotel Mohammedia While Novotel Mohammedia boasts a great location near the park and the beach, my overall experience was far from satisfactory. Check-In Experience: Upon arrival, I was shocked to learn that my prepaid room had been given away due to my late check-in, caused by a delayed flight. The check-in process took over 3 hours. Initially, a trainee at the reception attempted to assist but admitted she lacked the knowledge to resolve the issue. Another staff member, without even reviewing my booking, bluntly stated there were no rooms available. I was further told that it was my fault for not informing the hotel about my late arrival, even though I had tried contacting them earlier for an airport pickup — a request that was completely ignored. Reception and Service Issues: The service throughout my stay was disappointing. Despite calling the restaurant multiple times over 40 minutes, no one picked up. When I approached the reception for assistance, they redirected my call back to the unresponsive restaurant. After several requests, the reception staff kindly took my order, but the food was never delivered. This lack of responsiveness left me feeling ignored and frustrated. Room Conditions: The rooms, while clean with comfortable beds, show signs of age. Additionally, they lacked basic attention to detail — no mattress cover was provided, as evident in the attached image. Restaurant and Breakfast you cannot call them. It they will not pick up

Very good location. Quiet around the floor. Except some noise from the main lobby if you stay Saturday due to the music coming from the bar. Other than that everything else was good

Hotel nicely located. The quality of the rooms’equipment should be improved ( light and shower in the badroom). Service in general should improve. The hotel’s personnel is very friendly and polite.

Malheureusement l’état de cet hôtel et de Mohammedia (le parc) se degrade. La coupe du monde prévu en 2025 fera peut-être bouger les choses. Une ligne TGV est en construction et de nombreuses travaux semblent déjà en route. À suivre

The views were spectacular, the staff was amazing. The only negative i can think about is the shower in my room, i feel it could have been cleaner.

Le Check-in et Check-out qui durent 60 minutes est tout simplement inadmissible, vous arrivez épuisé, et vous devez encore patienter tout ce temps; je n’ai jamais vu cela de ma vie. L’état des chambres nécessite un coup de rénovation… l’odeur d’humidité est très désagréable ! Les hôtels Novotel ne sont plus du tout ce qu’ils étaient.

The breakfast was excellent, would recommend anyone who wants to visit Rabat and Casablanca to stay here. Sandrine and Simo FB provided excellent service Any issues were resolved promptly by reception staff.

Todo correcto. Muy decente

Tres moyen. Chambre pas aeree malodorante . Fuite chasse d eau donc bruit toute la nuit. Moquette usee trouee. Mauvaise isolation sonore et wifi faible . J avais reserve vue mer jai eu vue parking..hotesse lente et peu aimable .....je n y retournerai pas .

Excellent accueil de Mme Asmaa par contre serviettes déchirés dans la chambre 705 sèche cheveux ne marche pas la Clim aussi la toilette n est pas bien posé !! Le matin j ai demander des serviettes pour la piscine au spa malheureusement il n y a personne !!Petit déjeuner à améliorer

Très bon établissement Sérieux et personnel très pro

Personnel acceuillant mais clim en panne .pas de serviettes et cartes de la chambre a recharger tout le temps ..bon emplacement

Service absolument inefficace! Par exemple: pour payer un repas dans la chambre, il faut descendre à la réception. ABSURDE!

The receptionist was not straightforward about breakfast arrangements. At check in, we were told the breakfast was complimentary, only to find it the next day that we had to pay for breakfast.

von einem Novotel hätten wir uns definitiv einen besseren Service erwünscht. das Personal sprach fast kein Englisch, das Reinigungspersonal betrat das Zimmer trotz des „Bitte nicht stören“-Schildes jeden Tag. wir hatten zudem Haare im Frühstücksbuffet. alles in Allem war unser Aufenthalt mühsam und wenig erfreulich. schade.

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