clean and great staff

The room was beautiful, and very clean, Great location, pub was good and cozy, we ate in the restaurant, the food was stunning, services was great, with a yummy breakfast. Lots of choice.

I’ve stayed in this hotel a number of times now. The staff are amazing and the rooms always clean and comfortable. It’s beautifully quiet and serene but also not far from town centres. The most recent stay we upgraded to the bigger suite type room. Stunning and excellent value for money.

We stayed at The Olde Bell for one night and we were very kindly given an upgrade to a gorgeous luxury room overlooking the lovely garden. The room was very spacious and nicely decorated with a free standing bath in the room as well as a large walk in shower in the bathroom. The staff were all very friendly, dinner was good and breakfast was fantastic. This is also such a good value historical hotel in a gorgeous village. We will definitely be back - this is our second stay.

I don’t like to leave negative reviews, but this place is certainly deserving of one. First up, it’s a Best Western, so I went into this with open eyes and a ‘you get what you pay for’ attitude. Hurley is a beautiful location. This hotel doesn’t match its surroundings. I was in room 30 and the biggest issue is noise and cold drafts. The windows are thin framed and single glazed. The windows do not close properly and, weirdly, the biggest problem stems from the hinged side of the window having a gap with the frame almost an inch wide. The hotel had attempted to insert foam in the gap for one window. The others were just like living half in the car park and half in the hotel. Ironically, of the 6 windows in the room, only one would open. The room itself has the pub one side and the carp park on the other. The room is immediately adjacent to the road. Thankfully, the road isn’t too busy at night, but there is a lot of traffic during the day. As with most Best Westerns, the furnishings are very tired. The room was very dusty. The electrics had malfunctioned. One of the two lights didn’t work and various plug sockets didn’t have a working electricity supply. Kettle didn’t work. Noise from the other rooms and car park was excessive to say the least and particularly when the pub closed.

As a female travelling alone on business the room I was allocated wasn’t suitable as simply didn’t feel safe. It backed on to a dark courtyard off the car park, felt isolated and the door to the room felt rickety. There was literally a flimsy door between a dark courtyard and my bed. I asked to be moved, and a helpful female member of staff gave me the keys to another room within a locked building, which felt a lot safer. However, upon entering the bathroom I found two brown splodges of ‘something’ on the floor. I didn’t touch them but they could have been removed when cleaning. The shower was also unsatisfactory as water only came out of the centre third of the head - making it very hard to wash long hair. Additionally I found the male staff in the bar to be inappropriate. I ordered a glass of wine and paid, but was surprised to discover it was almost £16! When I asked why it was so expensive (I hadn’t asked for anything specific or special!) he said if I ordered another later on he’d give me ‘local prices.’ When I left to go back to my room, it seemed as though another member of staff shouted my name. I turned around & asked why and the one who shouted disappeared but another just sniggered. Terrible experience. Will never come back.

Had a great stay at the Olde Bell. The room was clean and full of character. Staff excellent. One thing I would suggest is better quality pillows, they were not great, but the bed was good. The restaurant was really good. Breakfast in the morning was good value

The building is beautiful, filled with history. I booked a superior for the bath in the room. I was given a pleasant room in what I think is the original medieval part of the building but the bath was through a cool 'corridor' in the room. However, I spoke to the very assistive staff and they suggested a different room which I was absolutely delighted with! This room was unique, had 2 steps down to the bathroom, had a deep bath in the room, room was spacious but cosy and homely. The bed was very comfortable. The water was very hot, not scolding, but good temp. for a bath. The staff were very accommodating! Brought a radiator to the room for me, down to smallest details, even being short staffed on New Year's. They were also very attentive. Breakfast was good. Buffet of the usual English breakfast items, juice, toast with toppings and continental options. Parking just opposite. Also, lovely little village to take walks. Very pleased! Highly recommend.

The friendliness of staff . The rooms had character uni and wereclean . Happy not to have our room serviced during 3 night stay and would have been if requested.

Very friendly and helpful staff. We traveled with our dogs and the location was perfect, large garden out back and the Thames path 5 mins walk away. Hotel is historic but a little tired, worn carpets and numerous repairs to the plaster walls that had not been sanded or painted. Room was clean and comfortable.

Nice and easy, good breakfast, freindly staff. Really good value for money in the atea. Great location for early morning walk.

Very clean and spacious room. Very attentive and friendly staff. A hotel with great character and history in a fabulous location.

My go to place when I need to stay overnight in the area. Much better than staying at a hotel chain. This is an authentic English pub at its best. Had a great chat with the locals over a pint who are friendly. The breakfast was amazing. I would recommend thoroughly.

We have stayed on numerous occasions but this overnight stay caused us some concern as to the upkeep of the rooms which has declined each visit. Room 15 was allocated and noticed straight away that the window did not shut properly which we reported to reception and the guy attended the room stating he could cover the gap with tape if needed as unfortunately no other rooms were available due to a Wedding. We declined and thought it should be OK as although 29TH November, it was mild and no wind. We left the room and went about our day until we returned later at about 7.30pm. Noticed that there was only one bedside light, then the toilet was in a bad state of cleanliness, the room generally was in a poor state of repair with stains on the carpet, small TV with wires dangling down the wall. Then had a shower and saw a mould on the base and around the window, generally looking like it needed a good clean. More worrying was the temperature went from OK to hot then back to normal!. r

The dinner was a bit chaotic, due to a lake of staff etc, so wasn’t impressed with the time waiting and quality. We tried upgrading but was informed no availability. We were there two weeks ago and had a completely different experience.

Shower faulty, one setting, red hot and toilet wouldn’t flush correctly.

Pleasant pub hotel, with our room part of a barn conversion just across the road (40 seconds walk away). The room was generously sized and very clean, with a large warm radiator . Large bathroom andlovley shower. Allgreat.

Characterful, well-furnished, air-conditioned room. Comfortable bed and spotless bathroom. Efficient and welcoming staff.

As usual all staff from bar to reception breakfast waiters etc seem to take pride in the work and guests. Room clean, spacious and very large.

Clean charming room, great food.