We didn’t know that reception closed at 11pm, we turned up at 11:30 and were incredibly rudely spoken to, to the extent I was willing to sleep in the car rather than have this man be so rude to us. We have travelled all over the world and have never had such disgusting customer service. He said about sending us a message but as I was driving I obviously didn’t look at my emails to find it. He would rather argue than resolve the situation. When we were eventually able to get the room we booked he immediately commented on moving the car to the back even though we had parked in the disabled parking as we have a disabled badge. The room was nothing as expected. King size bed my behind. We couldn’t lie on our backs next to each other as the bed was so small, we were both on our sides with about two inches spare either side. The bathroom door handle was nearly hanging off, there was toilet paper stuffed into the toilet door lock as it didn’t work properly, there were insects on the floor and the toilet cistern was not on properly. Due to the weather I opened the window to get some fresh air but couldn’t latch it as that was also broken. The vending machine was void of any drinks so again a major disappointment I don’t think you could pay me to stay there again, it’s barely a two star hotel with a minus 10 customer service.

friendly staff clean room good amenities and location especially for gatwick

Great for Gatwick Airport.

Does everything I need it to do

staff excellent.clean room ,free parking

great place for single traveller well priced clean rooms contain fridge micro wave tea coffee milk soap shampoo.good bathrooms

This was a nice hotel. I was pleasantly surprised. The parking was good.

Room was clean but very hot, the fan supplied was a must. Staff were helpful. Parking was straightforward and included in price. Nice breakfast included in price which was very reasonable. Only grumble is that there was no bar and the vending machine had no drink in it. However that would not put me off booking the hotel again.

Room was small but had evrything, kettle and microwave there was even a fan. Crean and comfortable.

Great location near the airport, good cooked breakfast in a peaceful area

Great location, quick and easy check in, we were pleasantly surprised! Free parking too. Bed unfortunately wasn’t very comfortable and we only got give one towel between two of us. Perfect for what we needed it for!

Lovely and helpful staff. Just a short walk to the nearest bus stop, and a beautiful view on the deck.

Checked in for 2 nights Extremely hot and given a very small single room wit

To be honest the stay was okay, I was disappointed with the fact after checking in I placed do not disturb sign on door and the next day whilst I was out someone had been in room and emptied out rubbish but nothing else, same thing again the following day when I complained to reception. Once I can forgive the second makes me think they were looking for something, but why take rubbish both days and do nothing else in room, as far as I can remember nothing is missing but does seems suss.

Great stay, stayed many times and will continue to use this hotel

Friendly and helpful staff. Parking good. Room was clean but small, however it was a single so it did the job. Altogether a very reasonably priced hotel within 10 minutes of the airport so good value for an overnight stay. I will go again.

Needs a freshen up. Good for the price I paid.

Great

Everything you need, was well managed, only thing missing was soft drinks !

Excellent for a night stay if you have an early morning or a late night flight