フロントもレストランのホールも同じ人が兼務していて、必要な時にいつも人がいません。 部屋の掃除はお願いしておかないとしてくれないし、機能的ではあるが、サービスや設備をギリギリまで省いている感じがしました。

値段なりのホテルです。掃除やタオルの交換は朝、スタッフに言わなければなりませんが、出かけるときに呼び出してもすぐに来ません。一度は、伝言が伝えられておらず、夕方にもう一度言いに行くことになりました。謝罪もありません。2人でしたが、いつもバスタオルが3つ、小さいタオルが1つの謎の組み合わせでした。　Wi-Fiについての説明等、案内も不親切でした。

シャワーの圧力が弱め、トイレが流れにくい 女性スタッフは機敏に対応、男性スタッフにタオル交換をお願いして外出したが、交換されてなかった

カメムシが出ました。スタッフは皆さん優しく丁寧な手続きをしてくださいました。部屋は広くベッドは柔らかめでした。

残念です 全体的に不潔

Very helpful reception staff who stored my luggage and meds. Always a pleasure to stay there

非常整潔，員工亦態度友善。地理環境佳，近地鐵站同商場食肆。家庭房空間感十足，雙人房價錢可容納一家四口（一雙人床、兩小床）我跟家人都非常滿意。 Clean and spacious. Good location near Ealing Broadway tube station. Shopping mall and many restaurants nearby. Valuable price for family travelers.

It’s pretty much in line with the brand.

The bed had no frame. The bed was made of a 6 inch matteres and a 3 inch comforter on top. It was like sleeping on the floor.

Han ido reduciendo el tamaño de las habitaciones y las familiares ya son del tamaño de las dobles o muy similar.

Geräumiges Zimmer und Badezimmer. Das Bett war uns persönlich zu weich. Gutes, reichhaltiges Frühstück. Allgemein freundliches Personal.

Family room is spacious. Bath room is newly decorated, clean and tidy. Very impressive, good value for money, recommended for family Travellers.

Not clean and no response reception

No body cleaning room in 10 days and always nobody present in reception we have to wait 30 minutes also no phones and no fridge inside room …..

Quarto amplo. Cama confortável. Chuveiro tinha pouca pressao e a cortina da banheira deixava o chão do banheiro todo molhado..

no microwave, no fridge anywhere, no water fountain, tea area closes at 8 pm, no way of getting anything. staff support was very neglecting. my parents were handicapped and had to find a way to do everything themselves. either the hotels needs to be more hospitable or everyone should avoid this place like the plague. it hurts me to think families spend so much money for a hotel that offers no value.

Chambre tres propre, petit dejeuner bon et copieux. Personnel competeny et attentionné

Friendly staff, good room with comfy beds, good selection at the bar

Staff lack training. They need to review the room service situation. If you want your room serviced you’re require to notify reception before midday. The problem is that they have the multi tasking running the bar and breakfast areas. This results in pressing the call button at reception, but you still wait minutes for staff to arrive. The multi talking also means that check in takes around 10m. We had the do not disturb sign on the door, but the cleaner still waked into our room. On checking out the reception person asked how the stay was, which I replied ok. Then he said only ok. Informed him that cleaner had walked into our room. He said you must understand they start early and have many rooms to clean. I said we had the do not disturb song on the door and he said but you know they are busy. Extremely poor end to the stay as this is the second time we have had staff walk into room with son not disturb sign

They staff was very friendly.