The overall experience requires to mention the kindness of the employees and courtesy of all of them. That is remarkable.

فندق ممتاز وانصح به نظافة وخدمة وجديد ويعيبه الخروج ١٢ م او تدفع مبلغ اضافي مافيه مرونة زي الفنادق الاخرى رغن ان وقتي مو موسم

Good furniture, good value for money, but very bad response for the complaints, I found an insect 🐜 They said you can cancel your stay or move to another room .

Excellent but the late check out cost 25% extra ☹️

The hotel stay is not bad, however, the managmet is the worst i ever see in my life, they dont care about there customers and i will never come back ever again. The hotel is not full and they will not give you 1 or 2 hours extra time even i stayed there 5 days just to get 25% extra charge, they would chose to lose there customers for 20$ , and when you asked to talk to the manager 6 hours before leaving he wasn't avilable , moreover, when i insisted they gave me his cell phone number !!!! And the front disc employee need de escalate training. Another thing, i couldnt get them to clean my room in my 4 nights except for one time because the cleaning is only between 4 to 8 pm which is my rest time and the towels are disintegrated to the point that i had to buy a new one from the supermarket.

lication, prices, facilities, reception, cleaning,

I was a wonderful stay at Normas, even I surprised about 200 SAR deposit but overall the hotel deserves to stay there

Very nice and clean hotel. Valuable price for comfort and room space. Good service! Location is fine but limited parking I rate this hotel as 5 stars and it deserve it!

I have enjoyed my stay at Normas Hotel in Alkhober city, Saudi Arabia. The staff were very friendly and helpful. The room was spacious and very clean. The room service were very quick and kind . I suggest that the color of window glass to be more brighter.

This hotel kn the most part is good...perhaps new staff or staff orientation...whatever changed ...wouldborefer if it changed back. Was an excelle t experience before and now not so much

Excellent service and great value...Front desk agent was a breathe of fresh air after a very frustrating tkme due to epidemic...was knowledgeable and courteus...recomend as a first chouce in the area

Was nice, quiet and clean. Good place to rest.

Through Orbitz, I requested a non smoking room. The room the staff offered smelled badly of smoke. This was unacceptable to us. The property did have a jr. suite available but they required me to pay extra for the room. A 4 star hotel should should be more responsive to it’s customers needs especially in regards to providing non smoking rooms. As it was late, I reluctantly paid the extra charge and waited 30 minutes while they cleaned the room. I will not stay at this hotel again.

Positivo: Instalaciones excelentes, nuevas, localización buena y el personal amable. A mejorar: Desayuno justo, check-out lento y aire acondicionado demasiado frio.

المكان حلو ونظيف

اقامة جميلة وفندق رائع ويميل للخمس نجوم اكثر من اربعه نجوم اي زيارة للخبر بتكون السكن بالفندق هذا

This hotel refused to accept hotels.com reservation as it was paid and confirmed a day before my arrival the reception refused my booking and said ur room was rented over ... they rented me another bigger room and double the online price and i had no other choice to agree and accept since i have an urgent neeting in aramco .. I blame thier managment for this poor treatment and i hope i get my money back ..

This was my first stay at Normas which is relatively a new hotel in the area. The location is perfect wrt the traffic around the area and the food outlets near it. As for the room, I stayed in a Junior Suite which was spacious, clean and had a great ambience. The amenities were great and complimentary tea/coffee was sufficient. A microwave was also available which is a huge plus for me. The bedding was comfortable but I found the pillows to be too thick for my liking so I’d suggest the have thin pillows as well. The breakfast was good but could be made better by introducing varieties. Currently they have only 3 dishes apart from the usual salad/breas and fool. Overall a great hotel for the price. Will definitely stay again.

الفندق رائع وهادى ونظيييييييف والموظفون مبتسمون ويقدمون افضل مالديهم ولي اقامه اخرى فيه