Hurricane Helene caused damages to hotel and nobody is answering the phone there I am being told i can't get my refund??

Needs small renovation like the carpets there is a smell I think it’s from the old carpets and painting. But other than that clean and a good stay.

This place has it all!! Cabanas on the beach, a large crystal blue pool, a large hot tub! What else do you need. Shopping and restaurants are all walkable!

Our room was clean and nice. The hallways had an odd smell but not overpowering. The staff was very kind and accommodating. We would stay here again for sure.

We loved that it was right on the beach and it had cabanas for use by the ocean. The staff was very friendly and it was in a great location. They had very few parking spots close to the hotel but had plenty of parking a block away.

Comfy beds, plenty of amenities, direct beach access, and great staff. Only difficulty I had was figuring out where to park, but the lady behind the desk pointed me in the right direction

We had the best time. The Grand Shores West is the best beach front hotel within miles!! Sun, sunsets, sand, pool and hot tub - plus sand bar every day = THE BEST. Thank you GSW!

Let’s start with ROACHES. Not A roach, roaches. The parking situation is either fighting for a spot on property or across the road in a pothole filled gravel area or 1/4 of a mile down the other direction. And they do not offer any type of shuttle service. Place is dated and they did try to update with paint and new bathroom sink and toilet. That is about it. Patio door took a bodybuilder’s strength to open and close. The walls are PAPER thin and you can hear people in every room around and above you. Every step, yell, baby cry and kids that run up and down the hallway. No offering of a snack bar or food of any kind. Only lobby coffee. If you want anything you have to go across the street to other locations. Not even a snack vending machine. The property has a nice pool, wonderful beach location and access to water sport items & beach chairs. The only thing that didn’t make us demand a refund and leave. Staff was friendly. I wouldn’t stay here again but, if you are on a budget and unfazed by the above, the price is reasonable.

If you need your room to be clenched you have to pay $48.

We loved our stay! Thank y’all for accommodating us with a lovely room and a beautiful view of the water.

Our room was spacious; however, the good ends there. The room was not clean, was in need of repair in the bathroom and it reeked of mildew/mold smell. We contacted the front desk to ask for a different room due to being allergic to mold and was advised there were no other rooms available. They did bring in a little machine that cleaned the air while we had to be out of the room but the smell was back within an hour of the machine being gone. The staff was amazing, the location is perfect and the beach chairs are a great bonus, but I will not be staying here again.

Excellent location

I checked in and the young man at the desk was absolutely and totally rude. We could not even get ice and he was just rude. I was advised about additional charges once I arrived. The bathroom was not very clean, not enough toilet paper, tub kinda filthy. I thought it was very noisy at all hours of the night, children running and yelling in the hours all hours of the night. Whoever was above us was banging and moving furniture at all hours of the night. When we checked out, the woman at the front desk was wonderful.

The pictures were deceiving. Rooms were small. Bathroom is tight. Hallway smells bad. Parking is terrible. Pool appears nicer and bigger online. It's difficult to push the trolley on the ramp, through the doors, and elevator.

Right in front of the beach

The staff are amazing and it's a little outdated but clean and very fairly priced. My only complaint is you hear every step from the room above you, anyone talking in other rooms and hallways. I got absolutely no sleep during my stay.

Bare minimum of cleaning

Great service, room was as advertised and free cabanas, kayaks,sailboats& a nice pool added to the experience.

The room had a kitchen sticked with plates, etc. and was literally a few steps away from the beach. We relaxed in the cabanas and watched the sun set. If you are wanting to get away as a couple, please know you will be sharing the pool and hot tub with a lot of kids. This is a quaint Mom and Pop resort. Parking is limited, so you might be parking across the street if you leave to go out in the evening. The studio bathroom was small and a little rusty. However, the friendly staff and beach access made it a great stay.

The parking situation is bad. They also need a ramp for disabled. The staff was great especially Jesse. Our room was awesome with a balcony overlooking the pool and the beach. It needed a full length mirror. We would stay there again in the future and bring more people.