Lovely lady checked me in was very friendly and personal when showing me to My room

Sue was lovely and very helpful. Basic but had everything needed and slept well

No and yes we find a shop around

The room is basic I have not expected more than what it has.

Very polite and helpful. Highly recommend this location. Thank you!

A very peaceful hotel with local shops and restaurants nearby. Sue helped with check in over the phone and was a pleasure. Great for a shower, head down and a good nights sleep at sensible prices.

Sue has been very helpful throughout my stay. A very peaceful place to stay and very cosy and warm. Lots of local shops nearby and perfect for long stays at an affordable price. I won’t hesitate to recommend to colleagues working in the area. Thank you

Never had housekeeping service also the electric kettle had water in it for days

I didn’t get room or service The telephone number is given is wrong number I trying to reach the number given on welcome letter but not possible And I drive the hotel at 1am no body was there and different number attached to door I call that number at list 20 times but no answer, finally I spent my time in a street Can you please refund my money Thank you!

Freezing cold but typical otherwise in my experience of hotels in London and Luton

Excellent service from staff.

The room was small and could really use a deep clean.

No mirrors in the toilet or room, very tired and in need of a good clean. Leak on the shower but the wi fi was very good.

Fantastic place , absolutely amazing . Will definitely come back.

Avoid avoid avoid, unless you have no other options. We booked one double bed and arrived to two singles. When I asked why we were told it's because the photos on site are old. The main entrance to the rooms is literally open to public. Anyone not living there can enter at will. Disposable used cap under the bed side table after I pulled it forward to plug in my phone. Kitchen had not a single chair or table in there. Bathroom is spacious but the shower is horrible. It's a small space to shower in but the worse part is that during shower, you are literally standing in your washed down water due to slow flow of the exit 😱. No shower gel either. It was a hand washing liquid placed in the shower for use. 🙆🙆🙆 Don't want to ruin anyone's business but to be honest I think this place is just all about the money.

I would state that this place should be condemned and closed. The arrogant woman, so called owner, demanded £5 for parking as if I was going to run away and she wanted that upfront, eventhough there was no mension of it on profile. ROOM 5 COBWEBS LIMESCALES ON SHOWER BROKEN TOILET SEAT PISS STAINS ON FLOOR DIRTY PILLOW (STAINED) BEDSHEETS LOOKED LIKE 1955 NO BLINDS JUST A 1921 CURTAIN SMELLED LIKE PUKE (PLEASE NOTE MY COCKROACHES HAVE A BETTER HOME.) AVOID AT ALL COSTS. *I HAD TO ABANDON MY STAY DUE TO ME AND MY PARTNERS HEALTH AND SAFETY

Very nice and quiet

Arrived at hotel no one on check in desk phoned number on window. Woman Explained and guided me into my room on phone. Went back out to van for my stuff a woman pulls up in a car tells me i have to pay her £10 parking so i moved van onto street this was not advertised on Hotels.com site at time of booking. I returned back to hotel for the woman to then show me to my room once in room i had noticed my works tablet was not on the bed where i left it or in the room i asked the woman where it was she replied how do you know about the tablet i told her it was mine i had left in there before i moved van. When the woman showed me into my room she kept commenting that i got the room cheap. The hotel wasnt the easiest place to find as it was located behind another building. The room was cold on arrival cause radiator was turned off turned radiator on and it only got luke warm all night.

Parking was more expensive than stated (pay in cash ) shower area was dirty had to tune tv into starions and remote not working

Nothing