Staff were very kind and helpful. Room for a family was ok for the price we found but with a little effort you could improve the look and functionality a lot. Decor quite bland, nowhere to hang jackets, some furniture falling a bit apart, no shampoo in the shower. A fresh painting would also help. But thanks for your hospitality :)

Our room was clean and comfortable. Great location, as it is walking distance to High St.

Room was clean. Fresh towels were provided. Friendly staff.

The room was clean and there was nothing to complain about But, at 8 a.m. on Sunday, they started renovating the room next door! They were hammering at the wall, probably removing tiles.

The staff are always very helpful.The location is very good. The room was cleaned & maintain throughout my stay. Linen, towels etc were changed.

Basic room, does the job for a night.

Courteous staff and clean room with all amenities

There were no towels - i had to ring and ask for some - after i got out of the shower soaking wet! The shower fluctuated between boiling hot and freezing cold. The large room was very cold and there was no duvet - only a sheet and a blanket. The mini fridge also made an annoying buzzing sound during the night. It was a clean room though, the staff were nice and the bed was comfy but overall it was an unsatisfactory experience.

Clean room, comfortable bed and great location with a short walk to shops and town centre. It would have been nice to have been warned in advance that breakfast and the bar was not going to be available either day because of a pre booked meeting? Also the room was not equipped with towel or teas etc., and although 3 out of 4 staff we met were excellent, but first one - a trainee hadn’t been trained to say, welcome or sorry after being left waiting with no response for 10 -15 minutes. The shower was difficult to temperature regulate and had an overly deep step to enter which would be difficult for some people.

Was a really good property but the water pressure wasnt the best

Room and shower room very clean. A few maintenance issues - sink plug broken, couldn’t turn down radiator as dial missing, safety clips restricting opening of ground floor window broken. Generally quite a nice place if a bit old fashioned. Staff friendly.

Nice place

Very comfortable stay whilst visiting family nearby.

I have stayed here before, I like the convenience of the location. The staff are helpful, the room has tea and coffee making facilities, microwave, the room I had this time also had a fridge. The bed was made most days, and bins emptied.

Room not cleaned on second day, tea not replaced or mugs cleaned, not enough towels on first evening

Room very old. Small room & beds. Very outdated. Shower room was clean and more modern but there was a toothbrush cup holder beside sink which was needing a clean. It was a basic place to stay which reflected on the cheap price! Breakfast was not included but told it was £12.50 each but we declined. Gentleman at reception was such a lovely friendly man so 5*for his professionalism. Sorry but I would not recommend this run down looking place. It needs totally renovated and modernised. No I would not stay there again I’d stay at premier lodge instead and pay extra because you always know what you’ll get there.

Bed was broken. Bar was out of stock on all good drinks. Food menu was limited. Not worth the money, better off going to Premier Inn or Travelodge down the road. They cost more but, better quality. I will not stay here again.

I got there at around 6pm. They put me on the highest floor because all the other rooms were occupied by that time. I had a large suitcase. Luckily the gentleman offered to take my suitcase up to the top for me. The room was not very clean. Luckily the sheets looked clean. The pillows were very strange. They were small and rectangular. They were foam with a strange quilt over them with pillow cases over that. The hotel is in a residential neighborhood that you would think would be quiet. It was not. Loud music at 10:30-11pm at night. Cars racing through some nights. Housekeeping was intermittent. One time they cleaned the room, took the dirty towels on the floor and the hung up ones but didn’t replace them. The TV didn’t work at all. The WiFi connection was poor. It was a shame because the Hotels.com website gives them a “Very Good” rating. I should have Googled them earlier because those reviews were similar to mine, not good. I’m not sure how it got such a good rating on Hotels.com.

First time stay and unfortunately will be the last. The room was basic but very tired. Old curtains. Unprofessional decorations with marks, stains & paint overlaps everywhere The Louvre doors to the bathroom were dirty, as were the door surrounds. Dried toothpaste on the tiles above the sink. Holes that had been drilled in tiles were overfilled and left like it. No attempt to remove excess grout. Shower soap holder had black mould. Stale smell in bathroom generally. Bedding was cheap and looked dated. Mattress had no support. It sank to the base just on sitting on it. TV was lopsided and filthy. Remote didn’t look too clean either so didn’t touch it or use tv. Various stains on carpet. Despite advertising to the contrary, there is NO BAR and NO FOOD served at this hotel. I was told the bar is a work in progress but doesn’t yet exist as such and, while there is an eating area, it wasn’t yet open as they had neither staff nor food to serve guests. They hoped to begin this service shortly, but breakfast would be £15, double the price advertised on the website! I was told that they didn’t tell guests there was no bar/food service because if they did, people would not book to stay. Surely this is false advertising? Parking is extremely limited. Maybe 7 spaces and mostly filled with work vans, suggesting this hotel is frequented by trades people looking for a cheap overnight stay. Street parking is limited and you may have to park a walk away from the hotel.

Room was not as pictures. Floors had water damage and were cracking. There is limited parking with a brick wall to navigate that is dangerous.