Service is extremely poor. From room service to serving the food, everything is late and incomplete. The staff is incompetent and except a very few they do not pay any attention to the customer's needs. For every room service (water, towel etc.) one needs to call up the reception multiple times. Bed was dirty with scattered hair, when we checked in. Television does not work. Overall, whatever is projected in the internet is absolutely rubbish. Its a waste of money. The only saving grace is the view of Kangchenjunga range from the room.