広い敷地に、セキュリティゲートも備えた安心なホテルです。ロビーも広い落ち着くホテル。古さはかんじましたが、ゆっくりリラックスできるホテルでした。

高級な感じはしなくもないですが、部屋の状態は貧弱です。暗いし、使えない電気スタンドはあるし、コンセントは充電に全く不向きです。チェックインも人がおらず、10分位待たされました。ダウンタウンの外れなので、買い物とかは全く不向きです。 一応高級ホテルらしいので、そのつもりでボロカスにいっていますが、宿泊自体に不都合はありません。念のため。 あと、ブラワヨ行きのバス（citi liner）は、ホテルの北西にあるコンベンションセンターの更に北西の駐車場（ホテル敷地内）から出ます。乗る人がいるか知りませんが、これも念のため。

check in後は全施設の利用を部屋付けできるのがホテルの常識であり、当ホテル以外では経験皆無の事態に遭い驚いた。食・飲の度に現金を請求された。勿論、そのような煩わしい要求を受け入れる筈はなく断固拒否した。けしからん事に、reception deskまで同行させられてdepositの手続きをしたが、それなら何故最初にそれをしないのか。次に、料金は低いが旨い料理はなし。Lounge Barに行っても一定水準の酒類がない。check outの清算時にはAmex cardを受け入れずVISA cardなら可能と来たが、何分繰り返しても認識せず挙句には現金はないかとほざきやがった。そこで、別のマシーンを使うよう指示してようやく支払完了。以上の点はすべて負の評価である。しかし、この状況は当国の現状だから外国人は甘受すれば済むことである。ホテルの中のみならず外でも温厚な人柄にはこれまでのアフリカ１０国中、髄一であった。それに、日本とちがい気温が涼しくて夏季には毎年来たい地域である。

元は良いホテルだったのだろうという雰囲気は残っていますが、親切ではあるもののいま一つ気が利かないというか抜けたところが多いスタッフ、目立つ老朽化といったところであまり良い印象ではありません。この内容だと高すぎる気もしますがコストパフォーマンスについてジンバブエのホテルは全体的にそんなものでした。 レストランは朝晩１階ずつ利用しましたが、夜のほうはかなり期待はずれ。その場で切り分けてくれる肉もぱさぱさで……まあ歩いていける範囲に別の飲食店もないのですが。朝はまあ普通。

Fast service Helpful staff Clean and lovely

Nice, big hotel with swimming pool. Very busy during our stay with various events taking place. Rooms are nice size however the finish in the bathroom needs improvement for a 5 star hotel. Breakfast is good with lots of choice. All the staff are friendly and helpful. We enjoyed our stay but do not feel overall that the 5 star rating is accurate. Also we were issued two keys - one works the elevators and the other the room. Unfortunately at check in we were not informed of this, thus ensued some delay in lift until another resident explained how the keys work.

The staff were able to assist me as they said my booking was not showing. The shower was not functioning properly.

The hotel staff are excellent and very helpful.

Stay was ok but I wouldn’t come back. No safe in the room, air con/heating didn’t turn on, ironing board but no iron and no hairdryer. Ordered room service one evening which seemed to a game as to what I might get. Two people hung up on me while trying to order It wasn’t even possible to leave a card at reception so needed to pay for every single thing as you went which is just an unnecessary hassle in a hotel for a business trip

I booked 2 king/double bed rooms and was told at checkin they only had twin bed rooms available. Rooms were dated but ok.

Cleanliness, staff

Upon walking in to the foyer it is very evident that this hotel used to be grand and glamorous. The foyer area is dated but well maintained. We had to change bedrooms three times until we found a room with an air con that worked well enough. However, the renovated room was very pleasant and the mattress comfortable. All of the staff were friendly and helpful—no fault there at all! However, the prices of things is outrageous. A buffet breakfast is $32.00 and buffet dinner is $37.00. If you need things done in the business center I suggest you try to have all that work done before you arrive. Just to copy one page is $1.00. Other areas such as the gym, sauna, and pool area left a bad taste in our mouths so much so that we didn’t use these facilities. They were outdated and run down and need serious updates and repair. The food was excellent, just a bit pricey. Will we return to Rainbow Towers? Mmm, I’m not sure, it depends on whether they up their game and give you the product you pay for.

Very good location, very good staff

Safe was not working

Perfect for a conference

Good and friendly staff.

Treated well from checkin to dining

just have to fix your access cards

Great location Very good hotel

Very average Hotel