エグゼプティブの部屋を予約しましたが、スタッフの皆さんに優しくさしていただき、とても快適に過ごしました。ただし、料理については、もっとエクアドルの地元料理が欲しかったです。

ホテルは本格的なジムやレストランが中に入っていて快適でビジネスユースに大変便利と思います。ホテル周辺に洒落たレストランが多く良かった。

キトの新市街は、南米の中でも洗練されたホテルが多いように感じるが、そういったホテルの一つ。清潔感は素晴らしい。宿泊だけであれば価格もお手頃だが、朝食や送迎の費用等も考慮する必要はある。

従業員の方が親切で明るく快適、日本料理店があるのがありがたい。

service is very good. people is very kind. accomodation is a little bit old, but room is clean and renovated. Japanese restaurant is fabulous.

hospitality is perfect. hotel is classical, but room is clean. and they offer us tasty japanese restaurant.

Definitely is a great place to stay, my trip into Quito was more memorable because of this beautiful well kept hotel.

Deben mejorar la atención del personal en el desayuno, además el aire acondicionado suena fuerte

Breakfast buffet was wonderful.

Luxury at all times, comfort, amazing place

Definitivamente un hotel muy clásico y bonito,excelente servicio de habitación, restaurantes cerca y un staff super amable, pero necesitan renovar las habitaciones, colchón vencido y muy duro, toallas muy usadas y viejas, y el Ac que no mantiene temperatura, si regresamos será en un piso renovado,

It was a Great stay The gem of the Hotel is Flor you can find her during breakfast at Cafe Quito,she was the best

I liked the friendly staff and the work out facilities.

The hotel is dated , bedrooms look tired, but Service is Excellence I would stay here again, the breakfast is a must Flor our server during breakfast is the star of Swissotel shes is the best

Everything was great but the bed was very hard and uncomfortable

Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience.

El menú es regular, la atención regular el personal con mala actitud de servicio

Very old hotel. Not updated since 90s I would guess. Staff are procedure based, strictly no access to rooms before 3 and even then my room was not available

Very comfortable and large room. The breakfast buffet is very good and has a lot of option!

Camila, the young lady at the front desk in the lobby, is absolutely amazing and truly outstanding. From the moment I arrived, she demonstrated exceptional customer service, professionalism, and a warm, welcoming attitude. She handled everything with confidence and genuine care, making my experience at the hotel even better. She has incredible potential and clearly goes above and beyond in her role. I strongly believe she should be considered for a higher position. Team members like Camila are a true asset to your hotel.