First of all, we felt very uncomfortable with the whole set up of the hotel where concierge welcomes you with colonial style uniforms with decor that indicates the price of colonialism, and it certainly feels like it attracts people who celebrates colonialism. For normal educated minds like ours, it was a hall of shame, to put it bluntly. On our first night, we had no water so we called the reception to arrange a repair. A while later I get a call back from the reception asking to check if it’s working. Throughout these exchange we received absolutely no word of apologies. For a room service, they charge outrageous $10 for a $10 sandwich which is not even delicious. Restaurant staff was under trained to say the least. A manger looking person kept asking if staff are trained and if we enjoy the dinner. In such situations, guests would normally remain polite and would not complain about something they can fix right away such as lack of training. It happened in every dining place we tried in the hotel but one thing they certainly don’t do is to actually check themselves whether their staff are well trained because they certainly aren’t. Not attentive, food is not great, and on top of that a waiter kept asking if we want a bill when we told him we are not in a hurry. He still brought it to us anyway. Overall, the hotel is located in a beautiful setting but it’s not worth the price we paid for.

建物は古いが非常によくメンテナンスされている。朝食は至って普通のビュッフェ。スタッフは概ね非常に丁寧に対応してくれた。

最高　オススメします。

ビクトリアフォールズでの名門ホテル。値段は高いが家具や調度品の温もり感じ、ホスピタリティーも最高。ドアマンや受付、各種レストランのスタッフの笑顔、気遣いに嫌味なく、本当に癒されました。朝食会場も橋や滝風見える別棟の外のレストランで雰囲気も良い。色々なアクティビティもホテル内で申込できました。

It is located so closed to the falls that you can hear the sound of it and get access easily. During your stay in the hotel, you meet the apes and wild boars by chance. Be careful ;D

チェックイン時から、チェックアウト時まですべてにおいて最高のサービスだったと思う。部屋・レストラン・ショップなどの質も高く、満足に過ごせる。 唯一の欠点はエレベーターがないので、足の悪い人は階段昇降時に苦労する可能性が高い。 別料金ですが15：00～18：00のハイティーは是非体験してみて下さい。

高級ホテル。建物は立派で、客室も清潔。ビクトリア滝にも近い。ただ、やはり良い意味でも悪い意味でも田舎。レストランは値段が高い割に食べ物が美味しくない。メインダイニングも、カジュアルなレストランも。あと、従業員はいいかげん。ワイファイの説明に来るはずの従業員は来ないし、レストランに案内するからラウンジで待っていてくれと言った従業員もとうとう現れなかった。

チェックインの際、エクスペディアで予約していたにもかかわらず、予約氏名がなかなか見つからず 待たされ不安でしたが、予約完了の英語のメールを再度フロントにメールしたら確認とれ、連れと隣り同士の部屋にしてくれました

どの職種の従業員もサービスが良かった。ホスピタリティをアフリカで感じたのは初めて。超お勧めです。

Old-fashioned atmosphere is very good. The finer points such as restaurant reservations is not through will be aware of it, satisfaction is high.

Rummet var fantastiskt, personalen överträffade allt annat jag upplevt.

Y

Classic grand hotel, courteous service, lovely amenities, unparalleled location and views.

Amazing staff. Breakfast buffet also incredible.

Historic it is and deservedly so! An excellent hotel in a stunning location. The Victoria Falls Hotel

VFH is a fabulous iconic hotel with wonderful views of the bridge and the spray rising from the falls. Everything about the hotel is top class and we had a great stay here.

Old colonial building. Quite a formal hotel. Lovely room. Nice gardens with view of the bridge. Walking distance to shops.

Place of high standards on fabulous grounds

환상적인 숙소에요. 빅폴 레인보우게이트까지 걸어가기 딱 좋았어요. 궁전같은 호텔이면서 친절한 직원과 훌륭한 식사 모두 완벽했어요. 다음에 짐바브웨 가면 다시 꼭 머물거에요.

Every part of our stay was 5 stars, but especially all the staff from Michael at dinner last night, to the super helpful and curteous front desk staff, to the cleaners and finally Veronica who was just charming at breakfast this morning. What a lovely place and people.