Staffの対応や部屋の清潔さは全く問題ないが、エヤコンをOffにしても寒いのには参った。また、bathtubがあることは評価するが、天井と壁掛けの２つのShower headのどちらから水が出るのか、案内がなく、毎回のShower でとても冷たい思いをした。壁掛けのShower headは持てば水を避けることができるが、天井に固定のShower headから出る水からは逃げられないので構造にも問題ある。また、Shower Booth にはガラスの扉があるが、完全には閉まらず、Showerからの水で何時も隣の洗面所の床面が水浸しになった。

Great location, amazing service but rooms to be better maintained. Thank you

very nice hotel,every thing is prfect

Great Gym, Sauna and Steam all in perfect conditions and included

Poor Found a socket hanging out of the wall with exposed wires (fine I could ignore it but if there was young children in the room highly dangerous). Shower gel ran out whilst showering in the morning. No cups for coffee and poor service in the restaurant when asked for one over breakfast.

I stayed in a twin room. It was a bit small for a group of 4 people and not available for an extra bed. But the location is superb and the restaurants are very good.

Already added to my previous stay.

I loved hotel location but they ruined my experience when I returned from work at 10pm to a dirty room with only a bed made. Used glasses from the night before had not been picked. The bathroom was not cleaned at all. The towels from earlier were still hanging up and the toilet had not been cleaned. It was my day 2 there and I had to stay there for the next 10 days and it was aggravating. Had to call the reception and they sent a team to clean the room at 10pm when all I wanted to do was sleep but had to wait for them to finish cleaning. It ruined my otherwise okay experience. The biggest and only plus is that it’s connected to the mall and has great eating and shopping options and late night movies. If it was a stand alone hotel without a mall I would have hated it.

اشكر الموظفين على خدمتهم فوق الامتياز بالاخص طاقم الاستقبال واشكر الاخت كوثر على اخلاقها الطيبه

Thank you Shadi and noor

OK SERVICES THANK YOU

Very pleasant stay. Room view was disappointing, but size ok and well laid out with the expected amenities for a 5 star hotel. Service was excellent, if sometimes a bit slow (e.g. delivering our luggage’s to our room). Breakfast was scrumptious, with a good mix of western and local delights. Hotel was also flexible and accommodating enough to let us use the swimming pool and spa shower facilities (both awesome) after check out (we had a late flight), which was greatly appreciated. Easy link to the vast and modern City Mall was really convenient. Concierge helpful in providing recommendations for local sites and beaches (saved us booking a tour). Overall, would highly recommend.

Perfect

Perfect

Very good hotel

Nice stay at a conveniently connected hotel to a major shopping mall

Nice room

It was great

Very good point

Nice stay