エアコンの効きが悪い。 トイレの電球交換を依頼しても交換されずだった。 初日のベッドメーキングに際に、バスタオル等が一切なかった。電話してから持ってくるまでに30分かかった。その上、スタッフは不服そうだった。こっちが不満なのに。

This hotel was amazingly accommodating for our large group. We were traveling back to America and wanted to stay close to the airport. The staff was friendly and quickly checked us in after midnight. Georgina (I may have spelled her name incorrectly) was wonderful adding our children with breakfast. They were super excited about the buffet and pool. The restaurant staff were kind and efficient, always cleaning and making sure we had everything we needed. The pool area is beautiful, well kept and a perfect place to relax and have fun. Can’t wait to return!!

The staff were pleasant and happy to help with anything I needed

First thing I look for when I book a hotel is a shuttle to /from the airport. They were there, and treated us very well.

Hotel room was clean and great but room was a bit too hot with AC controlled centrally and set to very low. Service was good with friendly employees but often forgetful of ordered stuff ( like extras items or bread butter). Finally biggest inconvenience was the loud band on Thursday Friday until 11 pm and 10:30 pm respectively that was a serious hindrance to rest and early sleep

Excellent! L’hôtel est très confortable et le service impeccable , rarement vu en Afrique. Bravo à toute l’équipe et je reviendrai dans votre hôtel lors de mes sejours a Cotonou

Great

Le personnel aux petits soins et toujours avec le sourire et professionnalisme

The experience at Novotel was great. The food service was excellent. However, The people who clean the rooms, stole my New iPhone. I would suggest that next time, the visitors should you them safe in their room to lock their belonging.

Unique et gros point négatif : le service. J'avais réservé une chambre via Hotels.com, l'hôtel a annulé ma réservation pour me faire bénéficier d'un tarif négocié par le groupe dont je faisais partie. A l'arrivée sur place, ils ne trouvaient pas ma réservation....Après une heure d'attente pour le check in de 17 personnes, l'agent m'a fait bénéficier d'une suite pour quelques heures histoire de me satisfaire.

I enjoyed my stay at the Novotel. The rooms were reasonably spacious and the food available was good. The staff were friendly and helpful - I particularly mention Eurydice and Nadine.

The food in this hotel very expensive and not very good. The older women at front desk very rude.

The staff were very helpful considering I do not speak French. The bed was soooo comfortable. Happy to stay there again

Un hôtel convenable et correct pour un séjour d’affaires de quelques jours Bel hôtel très classique un peu éloigné des commerces mais très accessible Personnel charmant et attentionné

Great place to stay if you are on short business travel. Friendly staff and good proximity to airport. Staff helpful.

Super séjour, service impeccable. Gros coup de coeur pour les filles de la réception qui ont bien pris soin de nous.

Excellent property with friendly staff.

Une belle place les personnels étaient trop adorable

Fabulous from the moment I check in the staff take care of you Incredible and they check on you to make sure everything is fine .

The hotel is nicely renovated with comfortable rooms. The price level is relatively high and the service in the hotel does not match the price level at all. One great lady at the reception, for the rest lots of guys in suits doing nothing and unable to help out in peak periods. Food is mediocre and the cleaning crew do their work during peak (breakfast, lunch etc.) periods. Was there for two nights and got two very annoying phone calls on what time I was planning to check out.