スタッフは対応が素晴らしいでした。建物自体は古いとは思いますがウガンダでこのホテルの敷地内は最高の空間です。

スタッフはみんな素晴らしい。旧バスタブのある部屋はドレンが外側にないので気をつけないと部屋に水がまわります。他はOKです。

シャワーをしたら水が部屋の方にまわってた。フロントに話し部屋を変えてもらったら今度はトイレの水が止まらない。仕方なく自分で修理をした。

The hotel is located in the center of Kampala and has comfortable rooms and beautiful gardens surrounding it.

まず最初に入った部屋の鍵が壊れており、鍵が閉められませんでした。 苦情をいい部屋を変えてもらいましたが、その対応も手際が悪く雑でした。 プールは池みたいで、近くにハゲコウが飛んでおり、レストランのパスタは茹ですぎてデュルデュルでした。 もう二度と行きません。

ウガンダに居るのを忘れさせてくれるくらいのサービスの良さ。ジムを利用したが、ジムのスタッフたちが何人かジムのテレビの前でサッカーを見ていたのが気になった。他にお客さんがいるのに、平気で椅子に座ってみていた。大晦日だったので、庭でコンサートをしており、騒音で眠れなかった。エアコンがもう少し、効くといい。

Great Service.

The property was wonderful and the staff were very friendly and helpful. The breakfast was great and the service was excellent. The food served at the restaurant was very nice and there was a good selection of the food on the menu. The staff serving were very pleasant and very polite. The room was a good size and the bed was very comfortable. Room service was excellent. The whole stay was excellent and very pleasant. We really enjoyed our visit and will definitely come back again soon to stay at the hotel and enjoy ourselves. We thank the staff and management team for their hospitality and kindness.

All perfect, as usual

I loved everything

I loved everything

Food is good but rooms are dated and room service was inaccurate

Breakfast excellent. Disturbed by all the staff asking us all the time if everything was ok. Slow service.

Staff

Only didn’t like the early check-in fees.

This is the best hotel I've experienced. The staff are particularly accommodating and learn guests' names, the grounds are within a peaceful green park, multiple restaurants with ambient settings, breakfast is superb, the rooms are extremely clean with excellent hot water, and the room patios have a nice view. Highly recommended.

Nothing special, but the security was over the top. I guess they had some VIPs in the hotel (no bodies fault really) but it was extremely inconveniencing. If I had not yet paid I would have definitely checked out early.

Very clean and great staff. Enjoyed my stay!

Very nice food keep it up

Staff were remarkable from check in to check out. My second time staying and I will always stay here when i come to Kampala. Generous of spirit and service. I felt welcomed and cared for the entire stay. Congrats!