総合評価とレビュー Muthu Sovereign Suites & Spa, Limuru Road, Nairobi

　2014年10月にジュニアスイートに宿泊しました。Hotels.comやGoogle mapに表示される場所は間違っていて、ナイロビよりはリムルタウンの近くにあります。座標は-1.168626, 36.700168です。深夜の到着のため空港からホテルまでの道が不安でしたが、特に問題もなくたどり着くことが出来ました。事前に車の手配をしておくことをおすすめします。 　ナイロビから離れている反面、ナイバシャ湖には近いため、日帰りでCrater Lake Game Sanctuaryとヘルズゲート国立公園にゆっくりと行ってくることが出来ました。他の国立公園へ行く際のストップオーバー用の宿としてはうってつけだと思います。 　ホテル自体は本当に写真の通りで実に豪華な作りで驚きました。滞在が短いのが惜しくなりました。庭もかなり広いようですが、残念ながらそこまで見ることはできませんでした。 　部屋は十分すぎるほど広く、バスルームも広く、ドレッシングルームまであります。また、部屋の前にはとても広いパブリックスペースがありソファーもおいてありました。とにかく贅沢な作りです。 　建物や調度とは違い、レストランの食事はとても庶民的で値段も手頃です。数千円を覚悟していましたが、確か千数百円位でお腹いっぱいになりました。 　スタッフの応対は人によってばらつきがありますが、宿代を考えれば仕方がないと思います。 　Sun Africa hotels はこのホテルの他にマサイ・マラやナイバシャにも宿を持っているので安心感があります。 　Wi-Fiは場所によってかなり速度が異なります。レストランでは高速でしたが、他はかなり不安定で遅く感じました。私達の部屋では入りませんでした。この点だけが唯一残念でした。 　作りが歴史的な割には、部屋の鍵は非接触のカードキーでドアが完全に閉まらないと警告音が出る今まで見たことがないタイプのものでした。 　私達が到着した時は、敷地への高い門はしっかりと閉ざされていて安心感がありました。 　また、ナイロビに行くことがあれば検討したいホテルです。

空港から果てしなく遠いです。 途中、バラック小屋は何もない原っぱを抜けていくので、 夜の到着は、かなり怖かったです。 でも、スタッフは最高！ 私は旅行会社にピックアップを頼んだにも関わらず 来なくて、かなり不安になりましたが、 「あなたがこのホテルにいる限りは何の心配もする必要はない」 と言ってくれて、とても心強かったです。 夜が寒かったので、翌日ちらっと言ったら、 次の日の夜には湯タンポがベッドに入っていました。 でもお湯は24時にはでなくなるようで、 水シャワーでした。 ホテルの作りは素敵なので、ナイロビでゆっくりしたい人にはいいと思います。

Beautiful site and classic older luxury home. The utilities should be upgraded, this includes power and plumbing. Steam room was great.

A great place for a couple of days staycation. The personell was amazing. Fantastic food, specially the breakfast. An old mansion turned in to a hotel as I understand. It is not super modern and has a bit of wear and tear but for me it is part of the charm. Very calm surroundings. Maybe not for the traveller that is looking for an action filled adventure. For me, that wanted a couple of lazy days, away from "it all", this was perfect.

Great stay, if you want to stay north of Nairobi. Place has a unique colonial character, service is more reflective of times gone by. Food was great and well priced. Property is geared towards big events hosting so felt empty on many days and then suddenly full. Overall enjoyed it as a great sleeping pad for our north of Nairobi trips like hells gate national park, ziplining and ol pejete trips. Grounds were pretty, so you can enjoy a day or two in the property itself.

It’s ok

It is a magical place. Old mansion turned to a boutique hotel. The staff including the manager Mr. Peterson are wonderful and friendly. The property is stunning and the rooms are extremely large. Great place to stay if you are on your way to Masai Mara.

The service was excellent and the staff very friendly, the food was also very good.

Hotel is a nice secluded area - ideal for a getaway weekend. Hotel needs brucing up bit dated and certainly could do with better lighting and hit water system.

Last year 2016 it was outstanding, beautifully clean, this year the shower didnt work, water was dirty, curtains in our room were torn here and there. I can only describe as grubby :-(, really disappointing. 2016 it was pristine and the manager had an eye for detail and it showed. However the staff are wonderful, helpful kind and genuine, they make the hotel what it is. It needs a good tidy up.

Great building, poor service at front desk ( rude , non engaged front desk) . Very far from the city thus not easy to access. Breakfast takes long ( 50 minutes) time to prepare.

This was a gorgeous private mansion which was converted to a extremely comfortable suites. The square footage of a presidential suite must have exceeded >2,000. The staff are extremely friendly. With a very reasonable price, plus free breakfast from it's own restaurant, this is one of the "best buy." The location is a bit far from downtown Nairobi(20 min taxi drive), in the middle of nowhere. Therefore, there is no worry about terrorist attack.

excellent

Big rooms. Great bathrooms. Nice furnishings. Good meals. Nice chef. Pleasant and helpful hotel staff. Location is away from the city so it is a good place to get away and relax. The weather can be a bit cool though. It would be better if the gym was accessible for 24hrs (its open from 7am to 6pm)

Staff at Sovereign Suites are friendly and helpful with requests. Rooms are spacious and have beautiful wooden panels. Internet access is somewhat sporadic and staff needed reminded every time a power cut had caused the wireless to be restarted. Nice terasse and good choice at friendly restaurant.

Somehow strange visit: hotel building is very beautiful but it was quite empty so it made our feeling quite creepy. Also the personnel tried to be polite bud they are not quite there yet.

FABULOUS!! Faith and Janet at the front desk were graciously accommodating! BEAUTIFUL FACILITIES/GROUNDS/ACCOMODATIONS!! Chef Kinsay was Amazing! Our stay couldn't have been better !!!

Eines der schönsten Hotels in dem wir je waren. Es ist in sehr guten Zustand und die Zimmer sind sehr gross! Das Personal ist extrem aufmerksam, nett und zurückhaltend. Das Essen ist ausgezeichnet! Es ist ca. 30 Minuten Fahrzeit (ohne Stau) vom Zentrum entfernt. Eine Taxifahrt ins Zentrum kostet zwischen 2000 - 4000 kSh. Es fahren jedoch viele Matatus direkt vor dem Hotel (Fahrpreis pro Person 80 kSh). Wir würden dieses Hotel jederzeit wieder buchen und können es sehr empfehlen!

Hotel is rather good. Very far from the aeroport, in early morning it takes 1 hour to get their, during the day around 2-3 hours

I booked this hotel because it's location on Google Maps shows that it is close to the United Nations Office in Nairobi. When I gave the cab driver the address we drove around and around, and I tried calling the hotel several times and they never picked up. I ended up staying at another hotel and went online and found out that there are two Limuru Roads in Nairobi and that several people had also had the same problem I did. I called Expedia and they tried calling the hotel as well and were unsuccessful. A hotel with no one picking up the phone?! Not even an answering machine!!! I canceled the rest of my reservation through Expedia and they said it was non-refundable but they would advocate with the hotel to get my money back. Expedia got back to me a week later and told me the hotel would not give me a refund, despite the fact that I canceled. Greedy and unfair, and really terrible customer service. To those looking into this hotel: do not expect them to answer the phone, and it is NOT located near the UN or the US Embassy in Nairobi.