Good!

某映画を見たので 滞在が感傷深いものになった。

排水口から臭った。 部屋は広く綺麗にしてあった。

映画「ホテル・ルワンダ」の舞台となっただけあり、そう考えると趣がありました。が、設備レベルとしては普通。ルワンダであることを考えると「よい」に分類されると思います。シャワーの勢いと排水が流れにくいことを除けば、周辺地域の治安もよく（キガリ自体が他国と比べ治安良好ですが）過ごし易い印象です。白人の宿泊客が多く、日本人も見受けられました。

コーヒーセットは無料だが、注文しないと出てこない。ジムの設備は古い。従業員はチップを物欲しげな顔で待つ、など。プールほかの施設は素晴らしいが、残念な点も見られるので当評価。

Beautiful scenery. Rooms with air conditioning. Most are wonderful. However I smelled from the washbasin when I let water flow.

サービス、ホスピタリティは満足だが、全体的に老朽感は否めない。 Wifi、室内の灯り、コンセントは改善してほしい。

スタッフ皆さん清潔で、爽やかな対応でした。 朝食ビュッフェ、美味しく頂きました。 冷蔵庫が無かったのが残念です。 シャワー風呂、あまり熱くならないので、物足りない感じ。

老舗のホテルらしく、サービスは良いのですが、いかんせん施設が古く、部屋にドライヤーも無いので、その点はマイナスです。

きれいで静かなホテル

Quite retro

Staff very efficient and caring . Deborah upgraded me during my stay as I’ve asked to have room with garden view thanks . Food was excellent and the bar seated area is very cosy and open space .

Outstanding customer service - a lesson in hospitality.

Your lobby and dining room has been beautifully modernized, but it is anticlimactic to enter your guest rooms which looks like they haven't been upgraded in 20 years. You should also invest in memory foam mattresses.

Beautiful hotel in a very nice location in Kigali.

This historic hotel is renowned as the place where Paul Rusesabagina courageously sheltered and saved over 1,500 individuals during the 1994 Rwandan genocide, a story vividly portrayed in the film "Hotel Rwanda." While there is a plaque honoring the hotel staff who tragically lost their lives during this dark period, it would have been meaningful to see a tribute specifically recognizing Rusesabagina's heroism. The hotel itself, though somewhat dated, offers a charming ambiance and is impeccably clean. The staff are exceptionally friendly and accommodating. Dining at the main floor restaurant is a treat, with a menu featuring delicious local cuisine. The included breakfast is decent, highlighted by a nice omelette bar, though nothing particularly extraordinary. We stayed in a spacious and comfortable junior suite, though the shag carpet certainly felt like a blast from the past. The pool area is inviting, and the Friday night cultural show is a must-see experience. Overall, we found the hotel to offer great value for the price.

One night stay here after 2 weeks travelling around. Everyone was helpful and friendly. Staff around the pool worked hard to make sure everyone had beds & towels Food was great & view of the city was fabulous from our balcony.

Das Hotel ist sehr gut gelegen!

Very warm, helpful and kind staff. Allowed me to check in very early. Lovely garden area and pool for relaxing. Great views from my balcony. Undoubtedly a little dated but all other aspects made up for this.

The hotel was fine. For some reason, the restaurant was closed for dinner but it was possible to get food at the bar. One night, I was woken 3 times by hotel staff for no good reason and the hotel is threatening to charge me for a cancelled reservation. There are some very good people working there but overall it was not my best hotel experience.