2011年夏に滞在して、今回の2013年の年始で２度目の滞在です。前回に比べて、サービスの質が低下したように感じました。マネージャーの交代＆大量リストラなどがあったのでしょうか？レストランでは人手が足りていないように感じました。（気が利かない人が多いようにも感じました。）宿泊１ヶ月前に「サファリドライバーを前回と同じジョセフでお願いします」とリクエストしておき、返事も頂いてましたが宿泊当日にはそれが全く通じていなく、残念に思いました。やはり、冬場よりも夏場の方が多くの動物を見ることができます。滞在を検討されている方には７月＆８月の滞在をお薦めします。

Fantastic staff and accomodation

Great stay. Hospitality was fabulous! Staff are diamonds. Only issue was tents were bit cold at night!

Absolutely loved our stay at Fairmont Mara Safari Club! The location by the river is beautiful, the tents are comfortable, and the whole place feels peaceful and special. The staff were kind and very helpful, the food was great, and the safari drives were amazing. We saw so much wildlife and had the best time. Truly a memorable experience — highly recommended!

Dominic was the BEST! Felt so much love for the staff. Most unique and magical hotel stay experience of my life.

The Fairmont Mara Safari Club was an unforgettable experience, enhancing our 10th wedding anniversary. Hannah Gitau and Miriam Akhonya’s communication and attention to detail, along with the staff’s care, made our stay smooth. Charles and Eddie’s orientation was excellent. Our room had a welcome message from Jackson and team, who kept it stocked and clean. We had a stunning view of hippos from our room. Staff recognized us by name in the lobby, and David at the bar knew our drink orders. Rose, our server, was attentive, and other staff like Shiko, Kilonzo, and James contributed to our experience. Game drives with Alfred and Steve were highlights, spotting the Big Five and exceeding expectations. On our last day, Lamson and Steve made the drives exciting. William, Mary, Winny, and others made us feel like family. We cherished the boma dinners and surprise celebrations. We hope the staff are recognized for their work and interns can join the team. Thank you for an amazing experience.

The stay was enchanting. Our room overlooked the Mara River, allowing us to watch the hippos bathe daily. The staff was invariably friendly and smiling. Rose, our waiter, was perpetually cheerful. Caleb, in housekeeping, delighted us with charming notes. Moseka, our safari guide, impressed us with his extensive knowledge and knack for finding incredible spots. Nancy, the hotel manager, made it a point to check on us daily, ensuring our satisfaction. In summary, the experience was exceptional, and I am eager to return. My gratitude to Fairmont for their exceptional service!

A great place. Had a great 4 days here. We drove in--I would recommend a driver or flying in as the road is very difficult. Saw everything possible as far as wildlife. Loved it!

Excellent staff and service, goog game drive experiences

There’s a reason Fairmont is a cut above the rest... just simply the best properties, facilities and most of all service. Service at the Fairmont Mara was the most genuine I’ve ever experienced. The staff cater to your every need and do it with a smile - everything just seems natural, and you can tell they went through the process of ensuring they hired the right personnel. We were met at the airstrip with nice refreshments and small cold towels, followed by a quick 10 min ride to the facility. Check in was relaxed and seamless. The tents were just beautiful - have everything you would need yet you still feel like you are one with nature. The facilities are impeccably maintained. Included in the price are 3 sumptuous meals a day - can’t beat full board! The bar was well stocked and though the premium drinks are a tad pricey, the service makes them well worth it. Tea, coffee, cookies and hot chocolate are complimentary and available 24 hrs/day. The game drives were just awesome! Two game drives a day included in the price, and our driver Jeremiah knew the Mara inside and out - he has been there 21 years and has such a wealth of knowledge! We saw all the animals you could think of - plenty of elephants, lions, giraffe, cheetahs, rhinos, hyenas, warthogs, antelopes, hippos... you name it! Just barely missed catching the big 5 as two leopards disappeared from our view. Overall I was totally impressed with the Fairmont and will certainly be back.

Charging like a 5 star hotel for a 3 star service! Very very disappointing stay! 1) Hotel feels dead (no atmosphere at all) 2) Charges everything as extras on check out (you end up paying more than a 5 star hotel), (supposedly all inclusive but charges u even for water and soft drinks, park entrance...) 3) Service is bad: whatever you order the reception asks you to come pick it up by yourself! 4) Internet only works at the reception 5) Safari drives: the driver would drop us at the hotel half an hour before drop off scheduled time 6) Asked to borrow a mosquito repellent at dinner and they didn’t even have that (in a safari camp)!

This is my second time at the hotel and I’m already planning when I can return. The manager is fabulous and went out of his way to resolve everything when our luggage was lost by the airline. Everyone who works there goes above and beyond. John will make sure you have everything you need when you eat and Steve Larry makes delicious food. Hannah is so sweet and helpful in the gift shop. Joshua took great care of our room. Hot water bottles are left in the bed so it’s extra snuggly when you sleep and he wakes you up with coffee, Kenyan tea or hot chocolate. Last but not least, our incredible guide was Jonathan. I brought my husband back to Kenya for our honeymoon because of my first experience with Jonathan as a guide. He is incredible-let him teach you and I promise you’ll leave with Kenya and the Mara strongly placed in your heart.

Food was fantastic, service impeccable. In the quieter part of the park, so feels really exclusive. Still saw 4 of the big five.

We had a brilliant and unforgettable stay at the Fairmont Massai Safari Club. Everything is perfect including the tents, the game drive, the buffets, and of course the wonderful nature around including all the hippos and monkeys directly coming into the Club sometimes. We had a great guide for the game drive called Boston. He’s so passionate and knowledgeable about the safari animals, and he can even anticipate where the leopard, lions and elephants to go next. That really helped us to have take a lot of very close up photos of the animals. The buffets are also the best we have had during our whole stay in Kenya among different resorts/hotels. There’s a lot of variety and the quality is very consistent. We particularly missed the great salads after we left the Club. We stayed for three nights, and we always had some great choices in every single meal. The only downsides are 1) it’s not close to the main migration area of Massai Mara. You need to take a long ride to go there. 2) the reception doesn’t operate 24 hours. When we wanted to check out early on the last day, we needed to wait for 30 minutes before the receptionist started the day.

Food Needs improvement. Also this is the conservatory which is at the end of the national park. You can see the animals what are available but not the migration, which is plentiful.

Excellence lodge and fantastic service. Fabulous game drives

Outstanding safari experience! All the staff were helpful and nice. Antoine was an amazing safari guide. Very knowledgeable!

This property is excellent!! The staff is extremely accommodating and welcoming. Truly a blessing to be able to stay in this magical place.

Excellent stay . Game to be seen from moment you exit the camp. Over the 3 days we stayed we were lucky to see all big 5. Food prepared by the chef was excellent.

Have been on 2 prior safaris, this was by far the best. Simply amazing animals, amazing staff and amazing property.