Had a family suite comprising 2 bedrooms and 2 bathrooms, joined by a spiral staircase. The rooms were external to the hotel (my son likened them to the cheap BB motels in France) and the coldest hotel rooms we have ever been in. A single tiny radiator made no impact. Day 2 I asked staff for additional heating and they found a 3-bar fire for us to huddle round. This did nothing to thaw the tiled bathrooms, which at prime time had fairly warm water and tepid at other times. The receptionist cheerfully agreed with me that the water in the hotel was cold at told me that other guests had complained. The manager told me the boilers were old and couldn't cope, and were only programmed to come on mid-afternoon! He pointed out that the weather in Swapokmund was cold as though that justified his cold hotel; as guest we needed somewhere to warm up away from the bad weather.