朝食はおいしかったです。 スタッフの対応もGood

ケニアで一番古いホテルと言うことだったが、非常に快適でした。 ただ、部屋がキッチンに近かったせいか、しょっちゅう食べ物の匂いがしてくるのが気になった。サービス従業員ともに非常に良かったと思う。 前回泊ったインタコンチネンタルより評価は上です。

今回の予約の中に朝食代が含まれていないことを失念しCheck-outの際に請求され、その金額にびっくり！ 何と現地通貨で３，０００シリング（３，０００円）と東京の一流ホテル並みの値段。 その他のナイロビの物価に比べても高すぎる。

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?

Det mesta var bra, helt, rent och snygg miljö med lite kolonial känsla

So good I didn’t want to leave the hotel to tour.

Rent værelse. Meget venlig betjening.

Amazing continental hotel with rich history

Charming hotel with amazing staff.

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.

Breakfast great, hotel amenities, decor, staff, room, patio excellent.

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.

Parfait pour un court sejour

Nice hotel and very good level of service.

Fantastic

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!

Superb service, lovely grounds, and very spacious and comfortable room!

Alt perfekt

Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is.