予約時(Beach sideを予約）と全く違う部屋（中庭の前）に通された。既に支払い済み（キャンセル不可）であったため、レセプションで文句を言ったところ、謝りもせず、フルブッキングだ、予約はExpediaから入っており、料金はスタンダードになっている、と訳の分からない説明を受けた。全く誠意のかけらも無い。

Good hotel right on the beach, with a varied setup of different pools, 4 restaurants and a beach bar called Coco's. Stayed for 8 nights. Good service standards throughout, but the all the staff at Coco's were particularly great. Will absolutely consider going back. Only slight downside is there are very few restaurants in the near area outside the hotel itself. For that, a quick and cheap Uber ride on the terrible gravel dirt road over to Nyali is recommended.

It was. All around perfect!!

We had a great stay at Whitesands! I have been many times and it never disappoints. Great to see the upgrades to the hotel. The room was very comfortable, the amenities were fantastic, and the food was great as always. The kids loved the kids club and all the staff were so attentive to them - definitely a great place for kids. We will be back!

Modern finish. Nice Coco Beach Bar. Great customer service -especially Martha, the bartender. Nice sea view. Enjoyed the ambience!

This is a beautiful sprawling property right along the beach. My room was clean and comfortable, spacious and well-appointed. The staff was friendly, accommodating, and helpful when needed. The dinner and breakfast buffets are excellent and sumptuous with a wide variety of choices (minus the monkey stealing the apple from my breakfast plate). This is a place worth staying in and coming back to.

Will be coming back. Courteous staff went out of their way to please and the environment was serene and excellent

First and foremost I would like to thank Lucy and her team for an excellent stay! We faced some challenges, however Lucy went out of her way to ensure all was up to par and truly made it seamless! The resort was absolutely stunning! The staff made it feel like home and Lucu was the cherry on top! Due to her, our trip was incredible and I cannot thank her and the team enough! Highly recommend the place!

Everything is great but don't rely on the hotel for an airport pickup or for the front desk to answer their phone

All services were excellent except that I got checked into a garden facing room with a pungent damp smell but the staff relocated me to a fresh clean room upon complaining. So I’d say it was good overall

Amazing

Fine bassenger, fint rom og velfungerende aircondition.

Good.

Great location, pictures don’t show the beauty of the hotel, very kind and professional staff, very good for family vacation play ground, few pools, access to the beach but not entertainment at the beach.

Just perfect as always is.

Beautiful and clean hotel with excellent staff!

Very good

Equipements au top

1. I complained a noisy AC 3 times and nothing was done to stop this. I didn’t have a restful sleep. 2. Staff were a bit slow/ I did not feel welcomed 3. Pool was under renovation/ noisy. 4. Rooms aren’t as per the photos. Very small and congested 5. Room service doesn’t pick up the phone. Had to call via my personal device.

Room clean, staff friendly, for all inclusive a lot of the items were missing or permanently off (mango Thai sticky rice, several wine options, some drinks, etc.) which was frustrating because it left you with limited options. Thai restaurant was great, cocktails for all inclusive were mostly good, the buffet dinner was not our favorite. The Italian restaurant had good steak and food. Beach has some beach boys that do aggressively follow you. We didn’t go to beach much because of this. For the pools, people come out early and “reserve” spots and then don’t come to the pool until hours later. This needs to be banned by management as it is entirely entitled and rude. Room was very large and amenities were nice. Bed was very firm and my husband was in pain every morning. We would come back. Overall it was a good experience. They give Kenyan resident rates which is nice but they’re almost the same price as Expedia.