総合評価とレビュー Crowne Plaza JORDAN - DEAD SEA RESORT & SPA by IHG, an IHG Hotel

全て良かったです。死海のプライベートビーチも良かったです。

帰国便が深夜2時出発だったので、それまでの休憩用に予約。15時頃チェックインでしたが、ハイシーズンだったからかロビーは大混雑で、スタッフの人も慌ただしくサービスが良いとは言えませんでした。施設は非常に広く、ホテル内を散策しているだけでも楽しいです。プライベートビーチ、死海、スパを利用して、部屋でのんびり休憩とパッキングして、22時頃ホテルにタクシー手配してもらい空港に向かうことができ、ゆっくりできました。ちなみに空港までは約１時間弱。車代は40JDS でした。スパメニューは高いです。Wifiはサクサク動きました。

死海とプール、ジムでゆっくりするには良いと思います。ホテル内の設備は若干の老朽化は否めない。朝食、夕食ともブッフェでまあ普通。室内交換備品は毎日、ばらばらの品質。タオルが無い日、足吹きマットタオルが使い回しで真っ黒(もちろん使わず)、水がない、歯ブラシセットと髭剃りセットが無い、などなどでした。プールや死海でのタオルレンタルのホテルマンはセクハラマガイのアラブの若者もいるので、まあ、ヨルダンなので仕方ないかなと。レセプションなどのホテルマンは親切でした。

大きな清潔なホテルでした。プライベートビーチも近く、午前の利用では混んでなく、浮遊だけでなく、泥パック、シャワーも使え、快適でした。

コテージ風のお部屋でバルコニーの広く清潔で快適に過ごせました。離れにあるレストランの食事は最高です。ビーチも近く、死海の泥も良かったです。

少し古いが死海の泥パックもできて、プールも使え、良かった。 ゴミ箱が異様に小さかった。ジュース2パックと炭酸類2缶、水3本のミニバーは料金に含まれるため、助かった。 スパのプールは25jodとのこと。セキュリティはすごくしっかりしていた、レンタカーの下やトランクも予約の有無もチェックしてから門が開く。日本も見習わないといけない。

一歳半の子どもと家族3人で一泊しました。プールや遊歩道など、ホテル内の眺めは素敵で客室からアクセスがよく、料金も他のホテルより手頃でした。ラマダン中だった為か、ハウスキーパーやルームサービスが呼んでもなかなか来ず、特に前者は2時間以上かかってやっと来ました。 設備はよいのですが、蚊が大変多くて子どもが翌朝虫刺されでボコボコになってしまいました。時期にもよりますが、虫除けは必須です。

アンマンからのあくせすは悪いが、ホテルは新しく死海ビーチへのアクセスも良好。 スタッフも親切で良いが、近くに気軽に入れるレストランやスーパーが見当たらなかったのは少し残念。

さすが高級ホテルだけにとても良かった。部屋は申し分無し、自慢のプール設備は非常に充実（温水ジャグジープールまであった）、死海にはエレベーターで降りて行くと簡単にプライベートビーチにアクセス、申し分無し。死海遊びを十分満喫できました。しいて言えば飲み物やちょっとしたものを買う売店が無いのが残念。

I've always stayed at this property, booking it with different channels multiple times. This time was the worst, checked in and the room was not clean, pillow case were dirty, bathtub had hair in it, a plastic bag was in the cupboard from the previous guest. Breakfast in the morning was horrible, I asked or coffee three times and the fourth time I walked up to the employee and asked for one, he ignored me and started laughing with his colleague. They thought I did not understand Arabic but in reality I understood all the degrading comments they were making about me and my group of travelers. I told all of this to Mr. Yasser, and he did his best to resolve it but even after such a horrible experience, there wasn't much he could do.

Very beautiful hotel located in perfect location on the Dead Sea. I gave this hotel three stars because of the lack of service in the restaurant as well as the general attitude of the staff towards my group. During my stay, I continually watched the staff bend over backwards to take care of their “non-American “ guests while they refused to give us basic service without repeated requests. For this, I give them a three stars.

The property is aging and the staff used to be friendlier, overall cleanliness needs attention.

I had a wonderful stay at the hotel, and I want to especially highlight the exceptional service provided by the cleaning staff. Hussain and Samir were absolutely amazing—every day they went above and beyond to make sure our room was spotless and fully stocked with everything we needed. Their friendliness and attention to detail made our stay even more comfortable. Thank you both for your hard work and kindness!

We stayed at Crowne Plaza Dead Sea and were very disappointed. While the private beach access is a nice feature, the overall experience did not meet 5-star standards. Food options were severely limited. The Lebanese restaurant had good food, but we booked it for sunset and the filthy windows ruined the view. On our second night, it was closed for a private event, leaving us with only the uninspiring buffet or a lounge serving basic pub-style food instead of the Middle Eastern dishes promised online. During the day, the main pool was overrun with children, so we went to the adults-only El Grito pool bar. Despite what the website claimed, they didn’t serve food. When I asked for ice cream, I was told to walk the only place to get ice cream was Aqua Bar (10 min walk from El Grito), only to find they’d run out - shocking for a resort of this size. Staff were generally unhelpful, and service throughout the stay felt well below standard. On our final day, we visited the Marriott next door and the difference was striking: far better food, more dining options, a real café, and ice cream stands. It was similarly priced, and in hindsight, we regretted not staying there instead. Crowne Plaza looked great online but was the worst 5-star hotel I’ve stayed at. Stay at the Marriott.

Excellent

Awesome location - my number 1 pick for the Dead Sea.

It was beautiful. Everyone is very helpful and kind. Couldn’t have been better.

Staff at front desk and concierge were friendly and helpful. Restaurant staff was friendly and the service was good the food was excellent but young chef could not fry two sunny side up soft yolk eggs twice as requested and could not make or understand poached eggs Room was immaculate with all amenities except hairdryer. Cleaning staff left a beautiful towel and hibiscus flower decoration on the bed which was very kind Lifeguard and assistant at the Dead Sea were excellent and very friendly. Efficient and well trained to apply mud to all guests that wanted it plus a sea salt scrub after as well. Both gentlemen were professional and knowledgeable. Thank them both so much Dinner was quite expensive for a buffet but very good. 28 JD each seems high As we had a really early flight, had to check out well before our included breakfast but front desk kindly arranged a lunchbox for us and coffee to go. Thank you kindly. General Manager of the hotel kindly gifted us some sweets which was very thoughtful. We will come back but maybe consider to dine out next time.

Beach unusable due to construction

Terrible stay. This hotel spoilt my holiday. First, the hotel's Dead Sea beach was closed. Which makes staying in this area pointless as the area is isolated. Second, their swimming pools were empty. This was one of the main attractions to do here. They had no real excuse, different stories like heating broke or cleaning pools. They said we could use the Spa pools instead. But then they charged 10JD each time to use them. Disgraceful. I had put a deposit on account at reception. But everytime I went for a meal I got harassed by staff about payment. On one occassion I had to tell the buffet staff FOUR times that I was charging it to my room. Then whilst I was eating, a member of staff came to me asked me to pay for my meal, whilst I was eating and had already told them 4 times I was charging it to my room account. Talking of food. The quality of the food was poor. Also every meal time the food was only luke warm. A disgrace. Generally, they will try and add extra charges to everything and are not concerned about providing any customer satisfaction. Then I had been shopping and brough some bottles of wine as gifts. They refused to allow me to bring in the wine as they said it was a security policy at the Dead Sea area that bottles of wine were not allowed to be brought into the hotel. Then they said I could bring in the bottles if I paid 50JD. Rip off hotel! That was the final straw. I booked out and went to another hotel.