リバービューを予約したが、満室とかでロビーから遥か遠いガーデンビューに通された。返金の件に就いて何のフォローも無し。部屋は狭く、スーツケースを空けるスペースはない。朝食＄30は如何なものか？代わりに外でローカルフードのサザを楽しんだが… スタッフは親切。お湯はまあまあ出る。周辺には何もないがのんびりするのには最適。

サービスのレベルとしてはふつうのホテルです。ただ、町から遠く、ホテルのシャトルバスも2時間に1本とかなので、滞在中タクシー（町まで10ドル）のお世話に何回もなったのが難点でした。

Unique experience. An older property and more authentic vibes.

The staff were friendly, rooms were well appointed and clean and it was a short drive into Victoria falls town and to the falls. Service for food was a little slow but the food was tasty and good portions, nice selection.

Room was clean. Staff were very warm and respectful. Always in readiness to help.

We enjoyed staying within the national park. Seeing animals right outside our hotel room - hippos, mongoose family, warthogs and monkeys. Quiet, safe and staff very friendly. Vacation of a lifetime! Close to Victoria Falls as well as the downtown of Victoria Falls. Close to the Cheetah and Elephant Experience (which is fantastic). The A'Zambezi lodge property includes a lovely pool area and restaurant area with scrumptious meals. There is a gift shop and spa services too. Plan ahead. Contact the staff through WhatsApp for answers to your questions. It is wise to make reservations and make payment via credit card for all your activities ahead of time. We used Mavigo . They were excellent. Owner is terrific. Prompt service. Quick to provide a receipt and email follow-up of all our activities.

I think that this is my favorite hotel anywhere, the location by the river is beautiful and quiet. The staff are all friendly, helpful and have a seemingly never ending amount of happy, bouncy energy! We ate from the main dinner menu once, the buffet twice and had a few lunches by the pool - all the food was delicious, plus the Gin and tonics were fabulous! (Yes its a bit expensive but look at where you are!) The resident Cats, Warthogs & Hippos plus the staff and the river setting make this place incredible

needed more lighting in the bathroom. All in all very comfortable, clean and all you need

Hotel was great , staff from reception through to the bar/ waiting and to housekeeping were so lovely. All were very efficient. Garden area was really nice , especially watching the family of Pumbas come in each evening. Food was excellent in the restaurant & bar. Only negative would be the crowded bedroom - the bedroom itself is a good size but it’s filled wil a large armchair , huge built in wardrobes , and 2 massive bed side tables and large set of drawers/ desk & desk chair. . Hardly had room to put your suitcase open on the floor. Most people only seem to check in for a couple of nights - ideally all you need is space as it’s unlikely you’ll fully unpack

Staff was absolutely amazing. Everyone was willing to help with any questions or concerns. Restaurant was very nice. Breakfast buffet included made to order omelets, French toast, fruit, cereal, juice’s etc. monkeys, warthogs, and even a hippo are regular sights on the property. Restaurant overlooks Zimbabwe River.

Great service

I was disappointed in the accommodation.

Great location, great view and great staff. Walkable distance to Crocodile farm

A’Zambezi is luxury enhanced by being on the bank of the Zambezi River. We thoroughly enjoyed the stay and especially the location: having wild animals routinely wondering through the grounds (we saw Kudu and Elephants!) and watching the Zambezi River from both the restaurant and the balconies of our rooms makes this one of the best places I have ever stayed. It is expensive but worth it, and we will definitely return. One very minor point was that one of our party bumped into the sprinklers in the thatch of the walkways behind the rooms: would be worth adding some signage or making them more obvious.

Location is very good, fast tranfer to Victoria Falls amazing,the rest is not so important in this place

Great property in the river with wonderful staff.

We had a great stay and really enjoyed the whole experience

What a peaceful and relaxing site, alongside the Zambesi river, enjoying a holiday.

Super helpful staff that go the extra mile to make the stay comfortable. Even the General Manager took time to talk with us and check if we were okay.

Large well maintained grounds. Reception Staff was very attentive. Joseph was especially kind and helpful. Room was small but offered great views Ann was comfortable for two. Lee, dining room host was wonderful. Shuttle service was a bonus to get to and from various locations. Victor from Heritage booked several activities and cabs for us. He was always available to assist. On-site dining was excellent with breakfast buffet included with our booking level. Highly recommend this place.