マネージャーの対応が素晴らしかったです。

一部のスタッフ（受付、レストラン）の対応が共産主義国の公務員のようで最悪。セーフボックスも要求したら持ってきた。それなりのクラスのホテルとは到底思えない。

Staff were lovely, the hotel is beautifully located on the ocean with a great pool. Lots of character

Everything was great except I did not receive the food and beverage credit that was promised with my Expedia reservation.

Authentique Zanzibar luxuary experience

The room was beautiful and very clean. Staff were very pleasant and helpful. The food was wonderful. And a great location for walking around Stone Town which was very safe. In all an excellent stay.

Utmärkt läge. Jättegullig personal. Fantastisk utsikt. Bra mat.

This is a lovely hotel in a historic building. It’s walking distance to all the sights of Stonetown. Our room was clean and comfortable. The balcony looked out to the Indian Ocean. Staff were very helpful and friendly, particularly the receptionist who helped us with booking our transfer to the airport at the end of our stay.

Wonderful hotel on the beach in Stone Town. Very friendly staff, excellent breakfast buffet. Nice views and pool.

Great hotel with amazing staff

The bed was perfect and our room had a nice view of the pool and ocean. The staff, Rabia, Yunus, and Yussuf Big to name only a few were great. A perfect place to stay for 4 days before our safari.

Was suppose to get a bottle of wine- did not get. Had to schlep an ok. Bottle of wine back to the us. Almost not worth it. Also 10 dollar credit was not honored u til u brought t it up. I get asked to hire their colleagues for tour guide (which was fine, but I felt like a source of commodity). It did t make me feel very good. Also did t feel so good getting feeling somewhat whenever I was buying wine when I was by myself in

Hotel was marvelous - great location, fabulous views of the ocean and the friendliest staff we've ever had

Beautiful property Amazing Staff Shoutout to David and the breakfast staff they are amazing!!

It was wonderful, staff was great and pool was beautiful and the live music was the best!!! I will stay there again if I go back!!!

Beautiful property, great service, delicious food!!

Wonderful and very special hotel

Vi hadde et supert opphold på Zanzibar og Serena hotell. Kan sterkt anbefale hotellet.

The hotel has a great location, and a really nice pool. But there are stairs to get everywhere. No elevators. The staff was exceptionally service minded - and helpful. But we did not get any recognition for the Hotels.com membership - we should have gotten a bottle of wine and som discount on the VIP membership.

Property rundown and staff doesn’t care