The staff were all very friendly and we were able to spend time here with our family without worry. The mall was also nearby so it was easy to get food.

Excellent

every thing was just fine and exeeds my expectations

Quarto ótimo, ficamos na suite Junior! Excelente! Espaçosa, limpa e confortável.

Staff was very kind!

Room was great clean and quiet.

I believe the team would benefit from being more attentive and proactive when engaging with guests. Going the extra mile truly makes a difference, and at times it felt that some staff were not fully aware of who was staying in-house even after two weeks. On a positive note, the Security team was outstanding. Their professionalism and consistency really stood out. Thank you for everything!

the hotel needs renovation especially in the rooms

A

Property needs a refresh

Spotless

Only the bathroom was leaking

Clean and spacious. Breakfast staff was very good.

1st room smelt of smoke and has a broken shower. Staff was very good about changing rooms the next morning. Unfortunately the shower in the second room was also broken and shower gel hadn’t been topped up either.

The property itself is ok, and the staff are the best part of the stay (nice, efficient, and helpful). It would be nice if the Mexican restaurant and Streat Culture restaurant either had a no-smoking section and/or better ventilation because both are very smoke-filled all day and night, which gave me a headache one night and left me smelling like smoke every time I went. I also feel like the restaurants are a bit overpriced, but maybe that's just the nature of eating at a hotel. Paying $20 for regular nachos is crazy. Overall, the stay was okay, and I guess it's reasonable considering the actual nightly rate.

Helpful staff . Smooth check in . Job was efficient . I was even offered a free breakfast ! Great as as a transit short term accommodation .

Unfortunately very hard to get hot water for bath and shower and turn tap in shower came off quite easily, you can cracks in tiles where it may have taken off previously. Disappointed that one time had a party until 5am playing loud music and reception did very little to stop it

It’s was a great hire and clean and smelled amazing and very friendly staff

Good hotel, friendly staff overall very pleasant stay

Well positioned, beautiful pool and bar area. Restaurant with happy hour. Breakfast was great, staff couldnt do enough, we even got a cake made for us by Basanta who was lovely.