総合評価とレビュー Holiday Inn Express BOSTON - QUINCY by IHG, an IHG Hotel

Check in was a nightmare. The front desk agent charged my card 3 times “accidentally” for the security deposit, when my stay was only for 1 night. He claimed he “cancelled” the extra charges, he did not. Once we returned from dinner we were “locked out” of our rooms to our surprise our keycards did not work. The other gentleman told us there was a “note” in the system, which he did not elaborate what or why. He then took our keycards from us, walked us upstairs to “let us in” the room and informed us, they had entered our room and “saw our stuff in the room” when we were not there and claimed they did not know why, when we “checked in” earlier and were charged thrice. Upon check out the front desk agent who charged us three times was there, did not care about the lockout, his only concern was the keys to the room to “let us back in” and told us “the manager was not there” slid us a card and did not care. Very negative scary experience will not return

clean room and delicious breakfast

Hotel offered parking, had you pay for it and had no parking to offer.

Convenient location.

Only spent one night….was moving daughter to the area. Arrived in the dark but was thrilled to have a clean and comfortable place to stay for a decent price. Enjoyed buffet next morning. Bed was very comfortable and staff was kind!

Love the room and staff was great

Perfect

We paid $15 for parking and there were no parking spots for our car when we arrived back after an evening out. Staff was extremely helpful and had us park in a no parking zone but this was very inconvenient. Otherwise the facility was great!

Great hotel! I appreciate the service!

The rooms were new and spacious but the walls were thin along with the floors as you could hear the person above your room walking which made it difficult to sleep. The bathroom was not clean, with a musty smell from the carpet and the shower curtain was not clean with mold on it. The staff at the front desk was good, however the staff helping run the breakfast left a lot to be desired in terms of customer service. The breakfast time officially was till 9:30 but most of the things were ‘until supplies last’ and even a simple request of hot water/coffee was met with a disdainful look from one of the staff members. They really need to work on their customer service. Breakfast offerings were average, less than what you’d expect of a Holiday Inn.

Room smelled like sweat and had to run AC consistently to subdue it. Internet was out for at least 12 hours. Happy for the free breakfast.

Clean but rooms are very small. Breakfast is edible but not good.

Staff were helpful, professional and friendly. The hot Breakfast is always great. Unfortunately, no housekeeping during our 2 night stay. Had to request fresh towels from front desk and all was fine.

Enjoyed our stay here during spring break. Will definitely come back again in the future!

Front desk was very helpful

Excellent hotel and surrounding area. Would definitely stay there again on my next visit to Massachusetts.

Ok neighborhood

Clean

Great front of house staff. Feels like an upscale hotel for a Holiday Inn Express!

Everything was great. Very walkable to the T. The only negative comment is I was slightly disappointed with the breakfast