The system was not working and the hotel was not able to check us in. They offered to cancel the reservation and refund us. The issue is that we were then left to look for another hotel at the last minute. There was no advanced notification and the hotel did not care that we were sitting in their lobby for an hour with no hotel room. The Expedia representative reached out and they said the system would be up again in 30-45 minutes, which was a lie as we were waiting for at least that long and they were telling new arrivals they did not know how long it would take. They also still charged me for one night and now I have to take more time out of my schedule to resolve it. Terrible experience all around.

We booked for the pool and the pool was closed and nothing was offered to us to compensate us. It was disappointing. My daughter's first time going to Toronto. Will not go be that hotel again

Pool was close

Absolument parfait

Very clean hotel and friendly staff. Breakfast was good, they have a make your own breakfast sandwich station with lots of options, including turkey bacon. I had an issue when checking in which the manager (Raj) quickly took care of, even though the issue was beyond his control. He was very compassionate, seemed to understand why I was so upset and made it right at no extra cost to me, which I greatly appreciated. Being on a fixed income and travelling with 3 of my grandchildren, I wanted our night away to be perfect and thanks to RAJ, it was.

La chambre est magnifique, d'une excellente grandeur et très propre. Le personnel très gentil et le déjeuner excellent. Le seul petit bémol, c'est la piscine intérieure non chauffée. Je le recommande entièrement pour les familles et j'y retournerai c'est assuré! Nous avions une suite 2 lits doubles, un espace salon et cuisinette et ce fut vraiment pratique pour pouvoir faire des lunchs pour nos activités et réduire les coûts de restaurant.

It’s been superb staying in the hotel..It has the great amenities of being like at home..Staff are good also.. Looking forward on staying here again in the future…

Neatness and Top notch Services from the staff. Breakfast always ready on time with varieties. Serenity of the place, is calm and must connect with Taxi,lyft or walkable Bus Stations.swimming Pool is neat.

Rooms were very spacious and clean. Bed was comfortable and it was very quiet inside the rooms. Breakfast was just ok but it's free.

Great location and clean hotel. Spacious rooms.

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The room is nice and clean.

Bel hôtel mais le déjeuner termine tôt

N/A

Perfect location everything is close.

Everything was excellent

Fint hotel til prisen, venligt og hjælpsomt personale.

Super godt hotel med en del larm i spise/receptions området, der kunne godt være fokuseret mere på akustik.

breakfast was good and very clean hotel

The hotel was pretty great! Wish there was a sauna or hot tub. Thanks for the stay anyways!