The hotel has so much potential. The managers are such a waste of time, poorly trained, poor people skills, poor customer care, overall just need to go back to school and learn how to put guests first!
One outstanding staff member at the front desk should be promoted to manager as they can learn so much from her, Natasha you are a star, customer focused, showing genuine care about the customers and the hotel. Well done Natasha!
My room was dirty with stains on the toilet seat, ceiling fan dust covered, furniture dusty, and only large towels. And to top it all it’s a building site with school children using the pool in the day time.
Last trip I was owed a refund for an upgrade that was a clear downgrade and the manager now says this will not be refunded.
What an experience!