I had to give it a one, even though the hotel is very nice and the staff is very nice. If you are going to arrive after 5 o’clock, do not stay at this hotel. I arrived at 5:05 and they never sent me the entry codes. There’s no way to contact anyone. There is no way to get a refund. I was on my way to find another hotel when by accident a manager was walking by and saw me on the sidewalk. You cannot check in to this hotel after 5 o’clock. End of story. Very upsetting.