総合評価とレビュー Impressive Punta Cana

We could not get premium when we booked in November. When we got there in March we were told no premium was available to upgrade. We didn't care about the premium room but we did want the premium alcohol and pool access. They need a premium package that is not tied to the room. They are leaving money on the table. This is my second time in the DR and if I go back im staying at the Hard Rock again. Way better experience there

Went with four guys… here’s the list…. Get the reservation booked and call them to upgrade. You receive better reservations, better rooms, and better alcohol choices. The beach is beautiful. The pools are numerous, and lots of fun. Bathrooms everywhere. There aren’t enough bartenders to handle full capacity so you’ll be waiting for drinks. Bring a yeti to double up servings to limit wait times. Restaurants are great if you can get reservations…. The rooms are simple and plain. For us four guys it was a shower, a little tv while getting ready, and a solid bed to sleep in. We were never in the room otherwise and didn’t really need something extraordinary. It is what it is. 6.8-7.2 for regular and 8.2-8.4 probably with the premium upgrade. We knew what we were getting into and were ok with it. If you want no frills and ok with the basics, book. If you need something a little more, don’t.

Beach bar needed more help. Put you in a line that could take up to a half hour to get a drink. Solicitors to buy additional stays were ridiculous. Which is normal at every resorts. Did enjoy the food and staff was kind.

I updated my stay to premium and was very happy with it

Oppholdet var veldig bra og familievennlig, nydelig sted og veldig god renhold på alle toalettene og rom. Mange bassenger med strand i tillegg og mange barneprogram.

Hôtel entouré d’une très belle végétation. Dans l’ensemble il mériterait d’un petit coup de jeune. Les piscines n’étaient pas très propre. Le buffet pas mauvais mais froid, les restaurants sont bons mais repas froid également. Il y avait souvent des coupures d’eau dans les chambres. Le personnel très sympathique

Upgraded to “premium” but everything that was supposed to be premium was on the opposite end of the resort from all premium amenities. We got locked in our room due to the lock breaking. Then after it was “fixed” the door would still not open. One of us was locked in while one was locked out of the room. Couldn’t make reservations at restaurants even though the premium butler was supposed to do it. Food was horrible. I Could go on with more issues we had but basically the message is choose a different resort.

The location by the sea, the breeze and the pleasantness of the place make it a good destination. La ubicación junto al mar, la brisa y lo ameno del lugar lo hace un buen destino.

Staff were friendly and wonderful. Beach was clean and welcoming. We enjoyed our stay.

Tuvimos problemas desde el check-in, nos dieron habitación con una sola cama, para tres personas; y parecía que no les gustó cuando les pedimos el cambio de habitación. El humor del personal nunca fué realmente bueno, la mayoría del tiempo nos atendían con mala cara, sin ganas de servirnos en los bares, etc... Lo peor: nos salieron larvas (gusanos) en la comida, en una ensalada, fuimos a poner la queja y ni siquiera nos ofrecieron una disculpa! No les importó. De las veces que hemos visitado Punta Cana, lastimosamente, esta es la primera vez que tenemos una mala experiencia en un hotel de la zona.

It was just ok. Had to keep calling and asking for wash clothes and once they bring them it was never enough. Communicating with most of the staff was terrible.

Very good hotel!

Mostly everything was 8.5/10

Love the overall design..rooms are clean Love the staffs..they were super friendly and helpful Especially Gio and Wilmer 💕

O lugar é top, bem grande o espaço, a comida muito boa. Tudo muito bom. Ponto negativo é o box do banheiro, que só tem uma parte de vidro, e com isso alaga o banheiro. Uma dica solicita uns 4 panos de chão, ai da certo. Mas fora isso vale muito a pena.

Decent property although when we were there, they closed down one pool and also charged my over $700 more for a "mistake" Expedia made. The also boasted of a youth center/play room that was closed down as well. Their website listed activities and implies the difference between ones included and ones you pay extra for. They don't have ANY of those activities for free and partner with local vendors for that. One thing we absolutely did not like was that they work VERY hard to pressure you to get into a time share presentation. We were totally blind-sided by this and a "free breakfast greeting" turned into a time share presentation. The front desk is a mix of amazing people and people with horrible attitudes that argue with you (and I'm a pretty easy going guy). Our check in took a little over 2 hours. We were told pool closes at 7pm and around 6:15 a life guard told us they were closing soon with a bad attitude... On the other side, they also had some amazing people who were very good and attentive. I will NOT be going back to this place.

Horrible smell on our room called freaking million times rude team members picking up the phone saying is nothing they can do or transfer to another phone line.And by the end never did something to resolve the problem. Went last night to the grill restaurant ordered an expensive wine and ended up being expired with something inside horrible speeded 70$ and couldn't drink the whole bottle and no-one replace or make an discount on it . Never back on this resort and i don't recommend it

I had health concerns during the beginning of this trip which introduced many challenges. Staff were very helpful. Especially their phone operator, Joselin.

Un hotel viejo, el primer día sin agua caliente durante 12 horas, esperando 3 horas para conseguir una toalla para la alberca, otro día no funcionó el WC (no llegaba el agua) la comida no tiene sabor, en el restaurante japonés cuando uno está sentado le cae encima el agua que gotea del aire acondicionado, en México llamamos un lugar así un pocilga, es un lugar horrible en todo sentido de la palabra

Pros: - If you can upgrade to Premium, don't hesitate. The standard rooms are below average, but the premium ones are rather big. It's like a whole different experience. It includes a butler service, very useful to coordinate the restaurant reservations (make sure you tip them properly and in advance). Premium includes also a private section of the beach in which there are always available hammocks. - The Japanese restaurant was a lot of fun. Cons: - The buffet is below average. They provide a minimal number of tongs, so they end up being used to pick up all kinds of food. This is unsanitary. I am allergic to fish, and they place the fish and the meat next to each other--one night I was planning to get meat, but lucky me noticed the tongs had pieces of salmon. - The kids club is too far from everything, very isolated, and the only way to communicate with them is to call reception so that they can forward your call to their landline. If you're not in your room, you're out of luck. - Lots of mosquitos throughout the resort (at least at the end of December where I stayed with my family). - Entertainment is quite poor. Night shows are amateurish. There are no slides in the pools. They run "foam parties" in the pools, but having drunk people around while you're with your children in the water is not pleasant, to say the least. - No fish in the water. If you like to see fish (hey, you are in the Caribbean after all), Bavaro beach is not your place.