We stayed here for two nights. It was just ok. Don't expect anything over the top considering how much you're paying. Breakfast is traditional Ecuadorian food. The hotel is close to all the downtown festivities and shops and is directly across the street from the city's main waterfall. We stayed here the weekend of Palm Sunday. The city was crazy with people, especially outside of the hotel. So, if you stay here that particular weekend, be prepared to be awakened very early (4am) in the morning with hundreds of people who have come to bath in the hot pools and waterfall.

The location of the hotel is excellent: next to hot springs and five minutes walking to the town center. The buildings are old but functional and the rooms are suite type. There are onsite restaurants and many excellent restaurants nearby.

No

The room is very small including the bathroom, the food at the buffet simple with no taste. The spa in general with no supervision, little kids with pampers on the jacuzzi.

Spa area was small and not very usable.

The staff were very friendly and helpful. The property was well-maintained and our room was well-kept. The hotel is in a great location, close to all activities.

Faltan basureros en lo cuartos solo hay en el baño es incómodo ,’mala señal de wifi

Todo estubo bien, el dedayuno, la habitacion, las instalaciones, y la atencion estubo excelente, lindo equipo de trabajo

The food wasn’t good at all

Nice average hotel, staff is great and room view on the waterfall is amazing! Except that I wasn’t able to enjoy the view given rooms are so close to each others and workers kept working in the area, so wasn’t able to have privacy without closing curtains! Rooms are not clean from inside, got some insects 🐜 and there were no AC so smell noisy

Everything was wonderful I will definitely recommend Everything is great and is very convenient because is close to everything.

Super nice room amenities, helpful and friendly staff (spoke English) across from the falls and public hot spa. Banos is a surprisingly nice town to visit! It looks like some great hiking in the surrounding mountains.

Very friendly and helpful staff, great spa.

Very nice hotel in Baños. Beautiful pool and spa. Message was nice. Restaurant was good.

Excellent service in all aspects.

Great views of water fall from the window. Good location, easy walk to city center. They have 2 good restaurants and nice coffee shop in premises.

La propiedad es muy bonita tiene muchos servicios lo que más me encantó fue el servicio de vapor y también sauna saliendo de ahí hay una piscina de agua fría y el shock térmico es increíble también está bonita la piscina de afuera y la vista es muy bella muy recomendable el restaurante cafetería no es muy bueno pero el restaurante donde sirven la comida y el desayuno son geniales

Excelente hotel, buena atencion, la ubicación excelente

Very nice place and relaxing

Llegamos, caía una lluvia muy fuerte y no tenían paraguas, tuvimos que correr hasta nuestra cabaña en medio de la lluvia. En la mañana no podíamos dormir por perros de huéspedes. El servicio del personal una parte es bueno, otra parte es pésimo.