Great stay, very helpful staff

Comfy bed,USB points,polite service,decent breakfast.

Hotel is in a good location but was not as sumptuous as I had hoped - car parking available at a daily charge - really old hotel that no doubt is difficult to maintain - but needs a little TLC at present

Great stay, excellent hotel and staff

Great bathroom and room, full of character

Lovely hotel with attentive staff. The only issue was with hotels.com. Terrible service, taken hours of my time to deal with an issue that should have been very straightforward. It is a shame that this reflects on a good hotel - we would avoid using this agent again.

excellent staff

Great period property with fantastic character and amazingly helpful staff. Was a pleasure to stay there A*****

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Great for the centre of Ludlow and for the Food Festival which we attended. An amazing building on the outside. Not sure where the £2.5m on the refurb went. Stayed in the Deluxe Twin Room with Balcony. Not sure what the Deluxe referred to. Reasonably spacious but nothing out of the ordinary. Several old cobwebs behind the voile and one hanging down from the ceiling just outside the bathroom. Dust on the bathroom door architrave. Just generally tired looking. The staff were always smiling and polite which was great when it was mostly chaotic on Saturday evening between 6 and 8pm. Basically they weren't prepared for the number of people. Those staying overnight, those from the food festival plus locals enjoying the Saturday afternoon 'funk it up' gig. The poor staff didn't know what they should be doing and who to serve. Then the bar was out of stock because of the funk it up. And no I wouldn't recommend it or return. Management - get a grip.

Beautiful old building in good condition and decoration. Found being charged £7.50 a day excessive. The dinner we had were well cooked but the pieces of steak were very small. We didnt have breakfast as we'd heard from other guests that it was expensive for the content.

The staff where very efficient and professional is

The room was very nice and comfortable and well furnished. Was slightly disappointed with the fine dining experience as the meal was not of the quality anticipated. The ingredients were good but my salmon starter was swamped with horseradish cream, and although the hake for the main course was cooked faultlessly, the broth on which it sat and the broth ingredients were barely lukewarm. My partner’s soup course was too hot to consume, and remained so for quite a long time. Also the table was made of plank type construction and there was very evident crumbs and detritus from various usage within one of the gaps. Would suggest it is vacuumed out and perhaps the gap filled in.

Clean, quiet and close to the town centre. We had to queue to check in, one receptionist on duty and three couples waiting. The bedroom was clean and well presented, the bed comfortable but the pillows hard but that’s a personal preference. No streaming on the TV, ie, no Netflix or other media channels. Bathroom was fine, lose toilet seat and the floor tiles cracked. I think this is a result of trying to tile over an old wooden floor. Car parking was available but the entrance is extremely narrow, it is an original coach entrance so not surprising. Breakfast very expensive, we could eat in town at half the price.

There was dust on wardrobe and woodwork around the room and the lead of the table lamp, there were also bits on the carpet - attention to detail was lacking.

Historic hotel with great character. However bedroom faced the main street and was very noisy after midnight with groups of young people shouting abusive comments to each other and others. Appreciate the hotel itself can't prevent this but maybe get together with neighbouring properties to tackle the issue?

Wonderful old black and white hotel with excellent restaurant. Exceeded expectations for a 3 star hotel with a town centre location.

Lovely hotel, full of charm and character.

Beautiful hotel, comfy beds, large rooms, bath and shower was amazing! Mini fridge was well stocked with crisps,chocolate bars and a variety of drinks/water Nice variety of hot drinks and biscuits too! Would stay again

The history and the lovely young staff members working there.