総合評価とレビュー Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Hotel not the cleanest. Wait staff asked for tips. I was even told on one occasion that I needed to pay the waitress for a spilled drink. Asked to speak to a GM was told he leaves at 1pm and is not available on the weekends. Ran out of entrees and desserts at 2 restaurants nts. Bar & Grill ran out of ketchup mid dayHowever the spa is amazing !!

Nice location, food was ok, dining reservations were impossible, service terrible.

Swim out room and services were great! Property was well maintained and staff were friendly.

I liked everything except the restaurants. The food was bland and not good at all.

This place was amazing! A big shout out to Marla & Karla! They were literally THE BEST! They make you feel so special & they are so sweet! I got sick while at the resort unfortunately. They checked on me everyday to see how I was feeling! Thomas & I had a blast guys! Cant wait to come back!

Expedia VIP staff made the stay special

It was a great get away. We had so much fun and the staff was amazing.

Ha sido una experiencia increíble, todo el personal muy amable y Jesús del lobby de check in fue excelente su servicio y su amabilidad nos ayudó mucho, Virginia del sport bar, Enrique del arar de alberca en Star class excelente igual, la comida y la bebida excelente y el hotel hermoso y con muchas muchas actividades para divertirse en familia Sin duda regresaremos, muy recomendable, es la 4ta vez que vamos a ese hotel y es lo máximo, gracias todos por sus atenciones, esperamos verlos pronto

The resort is about 4 years old, very well maintained with easily accessible facilities, pool and beach areas.

Un hotel americano con all inclusive? La comida de los buffets horrible, tienen pepsi como refresco, shows aburridos x.todo te quieren cobrar,lentos en la recepción nos atendió cristo y no tiene sentido de urgencia activado, lo unico bueno son los restaurantes a la carta, en el area de la playa nadie que te ofrezca un agua

The check in process was a bit slow. But the stay made up for it. The food was great the spa and gym was amazing. The beach was awesome as well. The adult pool was a bit dirty at times. The lazy river was the best to just lounge around in. Overall the stay was amazing and my wife and I had a great time.

Enjoyable stay!

Staff are very friendly and are abundant. They go out of their way to make sure you are taken care of. Food is very good as well.

There was a bad smel in our room and the bathroom. Really strange this is 5 star property. Nothing compared with the hotel next door Secrets Playa Blanca. Really disappointed.

It was perfect

Our concierge Marla was fantastic. A little disappointed in some of the wait staff as they didn’t seem very friendly or helpful. Maybe they were unstaffed. The food was not the best besides the sushi place it was fantastic along with our waiter!

The staff is amazing and friendly with quick efficient service. Overall amazing beautiful resort with hardly any bugs and wildlife which really suprised me. They are always raining the cleanliness of the resort which I appreciate and it was an overall a 10/10 experience.

I stayed at 2 other resorts and way better entertainment, music was horrible in the club from all 12 of my group that went said the same thing cold shower not hot water once’s or warm

Hotel room, food and staff were wonderful. Expedia host Marla made our life easier since day one. She assisted booking all of our dinners including romantic beach dinner. She was always available to answer our questions

Les gens pouvaient réserver les chaises à la piscine en mettant des serviettes emes’ils n’occupaient pas les places. C’est dommage et ça limitit grandement les places à la piscine …..