The breakfast menu was fresh, excellent. Room was clean especially the bathroom. Staff was nice and eager to help guest, Veronica in particular. She was so nice and passionate to have pride in Cuenca.

We had a great experience! The hotel was perfect fornour needs. And Pablo made sure we had everything we needed. He organized our trasportation and answered all our questions. My only feedback would be to improve the sonorization in the rooms adjacent to the commom areas. In some instances, we had other guests having loud phone conversations while we were trying to nap. Other rooms do not have this issue, but I do think it would be worthwhile improving.

The decor and service were amazing

I loved it

My stay was so wonderful , I can’t wait to visit again ! Thank you

Excelente

Beautiful old mansion in the colonial center. If you want to travel back to the 19th century, in a good way, highly recommended.

Loved everything

It was a dream stating in such a mansion .Every detail was flawless and the staff was just fantastic .

Fresh breakfast, clean rooms, amazing staff very helpful

Amazing service and hospitality. Unlike anything you’ll ever experience in the states everyone was so kind and friendly and went above and beyond for us. The hotel is an absolute beauty and restaurant is delicious! Thank you all

Beautiful hotel that felt like a grand home, excellent service at reception, in dining room and housekeeping, amazing garden. Also very central location near 2 beautiful plazas. Making for Negronis right in the room!

Excellent service in an incredible historic setting. Small inconveniences due to building age - like lack of outlets - were easily overlooked.

Great service, clean suite, friendly staff!

Un lindo Hotel , todo muy limpio y ordenado, el personal muy atento y agradable !

Location, clean room, staff

非常棒，尤其是员工值得夸奖

Great clean facilities with wonderful staff.

room has no sound proof at all floors are very creeky front staff was excellent breakfast was very average

Clean quiet room, amazing gardens, friendly wonderful staff, a calm oasis within the beautiful historic district. Close to so many things; walkable area--no car needed.