When I arrived at the hotel, there was no staff present, but the landlord's son was there. He informed me that there were no available rooms and mentioned that I hadn't made a booking through Traveloka. Eventually, he consulted with his father, who also confirmed that there were no rooms available. I then showed them the invoice from Traveloka. I had to wait for a long time to finally be assigned a room. Later on, the landlord apologized for forgetting about my booking on the Traveloka app and offered me a room upgrade as a gesture of apology.