Face towels were not placed. The wet towel was not replaced. The TV and one of the room phones were not working. The bathroom drain pipe was clogged.

The check-in process took me twenty minutes and face towels were not placed in the room.

Breakfast menu/spread was great, Indian and western food. Very kind and professional staff.

Great place

I recently made a reservation at this hotel for two nights for my family. However, I immediately learned that my family had already booked accommodations elsewhere. Within few minutes of making the reservation, I contacted the hotel to cancel and refund. Unfortunately, no one responded. Even Expedia attempted to call and message the property multiple times, yet the hotel still did not reply. Despite the immediate cancellation request, the hotel refused to offer any courtesy consideration. They did not waive the charges, nor did they provide even a partial refund. They didn’t even responded to messages or calls from Expedia and me. According to their own cancellation policy, they could have charged for just one night, but instead I was charged the full $257 for two nights, even though I never stayed at the property. I’ve experienced a similar situation in Delhi in the past where a hotel turned out to be a scam, and a taxi driver had to help me find a safe place to stay. This situation felt very similar. If this is a legitimate hotel, it is concerning that they do not answer calls or messages from guests or from Expedia. I’m sharing my experience so others can be cautious and protect their safety and money. Please be careful when booking with this property or any other property in Delhi. Full of Scammers.

Yeah that perfectly all shops amd Resturant near by hotel , too much convenience. have not experienced pool yet

Clean, staff

Room was clean. Staff was friendly

Rooms were clean, in a better neighborhood with some additional restaurants nearby. Staff were incredibly helpful and check in was smooth!

Great stay

Clean and comfortable though the shower was slow to drain.

I will highly recommend to stay here

Shops nearby is not safe

Breakfast had a huge variety of different foods, including options to cater for other Asian nationalities. Although there were plenty of choices, being a plant based guest, there was not much for me except fruit, salad and bread. Nowadays when there are more and more plant based people, not to mention the ones allergic to dairy, it would be good to have items clearly marked. Not even the plain rice was marked as vegan so I understood that it was cooked with ghee. Coffee was decent but again, it would be good to have some sort of alternative milk such as oat or soya. I had a dish made up of noodles and tofu one evening and it was not good. It lacked taste and spices. Thankfully, there options downstairs in the little commercial area. I enjoyed my food from a Chinese restaurant and a Nepalese kiosk on different occasions. The hotel is really far from central Delhi but I knew that when I booked it and chose it for the isolated location and I am glad I did it. The airport is less than one hour away if there’s no traffic. Staff are so attentive and so kind! However, they are a bit pushy with the QR codes in case you enjoy something. They ask you to leave some feedback and mention their names. Bedding is comfortable, pillows are great. My room had a microwave and some plastic dishes but no cutlery. Also, according to the hotel policy you are not allowed to bring foid or drink from outside, making the kitchen facility really useless. Water bottles are free of charge.

I had an amazing time here at the Holiday Inn Gurugum Sector 90. My waiter Sagar was amazing very welcoming and so kind hearted, I’m from the US and he showed us a wonderful time and left us with a great experience!! I highly recommend the hotel itself and Sagar services!! Thank you all so much for making my stay so fun and memorable.

The room was not really cleaned during my stay, minibar not refilled, an used mugs not removed. At the end trouble to obtaining a receipt

Good keep it up

I have explored a lot of properties in the area but this one is so far the best. They serve the best breakfast buffet in Gurgaon. I really like the ambience and the service. The staff was really nice as well. They gave us a complementary room upgrade to a suite too😌❤️. The pool was decent as well. Situated around a good marketplace (shopping complex). Its worth the price and wasn’t even expensive at all. Next time, would definitely try the dinner buffet as well. Have heard good reviews about that as well.

The hotel is located 1 hour away from Delhi airport, reasonable price. Standard international hotel style Hotel, new and clean, comfortable bed. Staff of doing check in was fast, but it took very long time to do check out (>30mins) which it delays my time to airport. The food quality is not bad, roof top restaurant with nice view.

Hygiene, cleanness