Nice and Cozy hotel. Staff are always smily and kind.

So nice. Lovely bedroom, absolutely immaculate. A small fridge would have been useful though.

Had a great stay. The staff were lovely and helpful. The bathroom shower was a bit funky though. The hotel is conveniently located near the downtown.

Perfect location a few minutes walk from everywhere, parking right outside (although limited), easy check in, friendly staff, nice room

Yes. Good position the hotel was situated relative to the town

Very welcoming from the start, with some great recommendations on places to check out as I was new to Cheltenham. I also really appreciated them taking my luggage to my room while I was out, as I had arrived a bit early for check inn such a helpful touch.

My second stay here and I love it. Will def return and I have already recommended it to others.

Clean room nice friendly staff

Cute and quaint. The breakfast was delicious

Staff are always lovely

Had a poor first night as zircon pump made it impossible to sleep They changed our room although to a very small one. The next evening they gave us a superb room and and free breakfast so overall they handled it well

Hotel is always clean and well presented. Staff helpful and well.located for town. I was unlucky to have ground floor room right next to reception (Room 8, i think) perhaps avoid that one.

The staff argued with me as to why they hadnt cleaned my room . I explained twice that i went down to breakfast and put DND sign as i knew i wanted to go back to sleep. I left as 12.30 ish changed the sign o say please clean . I returned later that night to a dirty room dirty cups unmade bed . I went to complain and the lady gave me fresh towels and mugs . The following day I asked if i could checkout a little later and she said only-if you pay £25 . I said what do i receive for the upset yesterday and the lady said you turned the sign round its your fault . Really rude as that was untrue your staff had maybe seen it earlier but had not double checked it had been changed to clean room I thought the staff were sweet but young and in experience at breakfast the guy shouted literally no you havent paid for that when i asked if i could have eggs and bacon which made me feel embarrassed in front of other guests . I should also have been informed that the room was at the top and many flights of stairs . I would not recommend this hotel at all . The cushions on my bed were covered in felt tip and old . The bed was very comfy and the pillows.

Great location. Spotless. Lots of charm with high quality furnishings. Helpful, friendly service.

Clean room & great staff

Luke warm shower, swimming pool is 15 mins away not in a near by building, breakfast is poor, nowhere to put clothes - no shelves or drawers just a few hangers

Cosy room, lovely comfortable bed and great shower.

My room (number 16) was located by the outside generators which were quite noisy and took some time getting used to so didn’t get much sleep.

Very friendly and helpful staff.the only reason I didn’t give 5 stars was the heat in the room,every time I turned it down it went back up.

Clean room, good continental breakfast selection, friendly staff and convenient 24hr room service for drinks and snacks